Search found 11 matches

by TeranceO
Tue Jun 26, 2018 6:19 am
Forum: Membership Help
Topic: Can't find member record
Replies: 7
Views: 764

Re: Can't find member record

I would give support a call come Monday. Any possibility this member was known by a different name back then? Perhaps a maiden name? I think calling in is probably going to be the next step. I've tried different variations of the name, middle name etc. We have tried different parent names as well t...
by TeranceO
Sun Jun 24, 2018 2:39 pm
Forum: Membership Help
Topic: Can't find member record
Replies: 7
Views: 764

Can't find member record

We have a member who was baptized in the late 70's to early 80's but has been inactive until recently. When I go to move the record in, I don't get any results when searching with the name and birthdate. I also tried the option to have church administrative help move them in but I haven't seen the r...
by TeranceO
Thu Dec 14, 2017 10:06 pm
Forum: Membership Help
Topic: Where to send old baptism certificates?
Replies: 2
Views: 336

Re: Where to send old baptism certificates?

Is there a way to see what ward the families are in now? Not unless they are in your stake. The Membership Department would have the current addresses, but I do not know if they would send on the certificates. That is where I would send them, unless they just recently moved, in which case I would s...
by TeranceO
Thu Dec 14, 2017 8:45 pm
Forum: Membership Help
Topic: Where to send old baptism certificates?
Replies: 2
Views: 336

Where to send old baptism certificates?

I have a previous bishop in our ward who came across some old baptism records that he would like to send to the families. Is there a way to see what ward the families are in now? If there isn't a way to see what ward the families are currently in, is there a certain church office he could send the r...
by TeranceO
Sat Dec 09, 2017 1:10 pm
Forum: Membership Help
Topic: Should members be moved to some groups automatically?
Replies: 16
Views: 1478

Re: Should members be moved to some groups automatically?

He is 8 and he has been baptized. He shows up in the CTR class but not in the Wolf Den. I'm not seeing a definitive explanation as to when a boy joins the scouts. He can when he is 8, but I'm wondering if the system is designed to wait until he joins Valiant 8 to keep him with his "classmates&...
by TeranceO
Sat Dec 09, 2017 11:18 am
Forum: Membership Help
Topic: Should members be moved to some groups automatically?
Replies: 16
Views: 1478

Re: Should members be moved to some groups automatically?

Sounds great. Thanks for the help.
by TeranceO
Sat Dec 09, 2017 9:46 am
Forum: Membership Help
Topic: Should members be moved to some groups automatically?
Replies: 16
Views: 1478

Re: Should members be moved to some groups automatically?

He is 8 and he has been baptized. He shows up in the CTR class but not in the Wolf Den.
by TeranceO
Sat Dec 09, 2017 1:15 am
Forum: Membership Help
Topic: Should members be moved to some groups automatically?
Replies: 16
Views: 1478

Re: Should members be moved to some groups automatically?

I went ahead and reset them but unfortunately it didn't seem to fix the issue. I know of at least one boy that still does not show up under any cub scout group. I went ahead and manually fixed most of the others but I left one alone to see if the problem would get fixed after reseting the primary.
by TeranceO
Fri Dec 08, 2017 6:45 am
Forum: Membership Help
Topic: Should members be moved to some groups automatically?
Replies: 16
Views: 1478

Re: Should members be moved to some groups automatically?

Sounds good. I'll try reseting the classes tonight after I have a chance to take a screenshot of the organization.

Thanks for all your help,
Terance
by TeranceO
Thu Dec 07, 2017 7:38 pm
Forum: Membership Help
Topic: Should members be moved to some groups automatically?
Replies: 16
Views: 1478

Re: Should members be moved to some groups automatically?

Thanks for the information.

Who has the ability to view and edit the rules for each class? None of the members have asterisks next to their name but they still don't show up in the correct scout group. I wonder if the rules were removed some how a short time ago.

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