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Re: Copy a Photo

Posted: Mon Dec 07, 2015 12:17 am
by russellhltn
According to scgallafent's message, uploading to just the individual would seem to be sufficient for single households with the existing code.

Re: Copy a Photo

Posted: Mon Dec 07, 2015 11:38 pm
by sbradshaw
Another plug for mainly using the individual photo field – the household photo doesn't always transfer with the record, but the individual photo does.

Re: Copy a Photo

Posted: Fri Jan 01, 2016 10:51 pm
by mevans
sbradshaw wrote:the household photo doesn't always transfer with the record, but the individual photo does.


I didn't realize that the household photo doesn't always transfer. That may explain some strange things I see when I move in records for people. Thanks for the tip. It sometimes appears there is a photo for records that I move in, but it never appears. Maybe that's what's going on.

Re: Copy a Photo

Posted: Sat Jan 02, 2016 1:28 am
by russellhltn
mevans wrote:I didn't realize that the household photo doesn't always transfer. That may explain some strange things I see when I move in records for people. Thanks for the tip. It sometimes appears there is a photo for records that I move in, but it never appears. Maybe that's what's going on.

Unless you're moving the entire household intact, I can understand why the household photo may not transfer.

Re: Copy a Photo

Posted: Sat Jan 02, 2016 9:32 am
by mevans
russellhltn wrote:
mevans wrote:I didn't realize that the household photo doesn't always transfer. That may explain some strange things I see when I move in records for people. Thanks for the tip. It sometimes appears there is a photo for records that I move in, but it never appears. Maybe that's what's going on.

Unless you're moving the entire household intact, I can understand why the household photo may not transfer.


I have moved in an entire household and it appears to have come with a household photo, but the household photo never renders. Instead I get some kind of placeholder text. I haven't seen it recently, probably because so few records come with photos. At least most of our move outs have photos :)

Re: Copy a Photo

Posted: Tue Jul 16, 2019 7:36 am
by tholenc
I've tried for 3 days to upload a photo to our Household. It says it "Failed and to try again later" I've followed the directions on line and still can't get it to work.
Any suggestions?

Re: Copy a Photo

Posted: Tue Jul 16, 2019 10:49 am
by davesudweeks
mevans wrote:
russellhltn wrote:
mevans wrote:I didn't realize that the household photo doesn't always transfer. That may explain some strange things I see when I move in records for people. Thanks for the tip. It sometimes appears there is a photo for records that I move in, but it never appears. Maybe that's what's going on.

Unless you're moving the entire household intact, I can understand why the household photo may not transfer.


I have moved in an entire household and it appears to have come with a household photo, but the household photo never renders. Instead I get some kind of placeholder text. I haven't seen it recently, probably because so few records come with photos. At least most of our move outs have photos :)

As a data point, we received a new family late last month. We did not request their records - they were sent in by their prior unit. The household photo of the family and the individual photo of the husband came in correctly. There is not a photo for the nonmember spouse, which is to be expected.

Re: Copy a Photo

Posted: Wed Jul 17, 2019 7:43 am
by mevans
tholenc wrote:I've tried for 3 days to upload a photo to our Household. It says it "Failed and to try again later" I've followed the directions on line and still can't get it to work.
Any suggestions?

How are you trying to upload the photo? Through the Ward Directory and Map on the website, or through the Tools mobile app? If you haven't tried both options, you could try them. Sometimes it works one way and not the other.

By the sound of your comment, you are not a bishopric member or clerk, correct? If the above option doesn't work, you could check with a clerk or assistant clerk to see if they can upload your photo through LCR. If none of those options work, you and/or the clerk might need to contact the global service center. Please post back to let us know if/how you are successful.

Re: Copy a Photo

Posted: Wed Jul 17, 2019 10:37 am
by russellhltn
What kind of file are you uploading? I can't find any limits, but if it's too big or odd format, the system may not be able to digest it. I'd upload a jpeg, and keep in mind that it will be downsized to 500px wide by 375px tall, so you may want to keep it on the smallish size.