Can't load my ward directory or map anymore

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
fweidner
New Member
Posts: 2
Joined: Mon Oct 09, 2017 8:01 am

Can't load my ward directory or map anymore

Postby fweidner » Sun Nov 11, 2018 10:34 am

I use an Apple computer and recently I can't access our ward directory or the map any longer. The icon just spins.

Suggestions?

mevans
Senior Member
Posts: 1757
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: Can't load my ward directory or map anymore

Postby mevans » Tue Nov 13, 2018 7:20 am

Which web browser are you using? Safari or something else?

lajackson
Community Moderators
Posts: 8807
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Can't load my ward directory or map anymore

Postby lajackson » Tue Nov 13, 2018 7:03 pm

A new version of the website released last week and there are problems. It has affected many browsers. The developers are working on it.

jds580s
New Member
Posts: 19
Joined: Tue Jan 28, 2014 3:38 pm

Re: Can't load my ward directory or map anymore

Postby jds580s » Sat Nov 17, 2018 9:20 am

I was having a similar issue, not being able to open the ward directory without getting an error in Chrome: "User is not authorized for this application"
All I needed to do to fix it was a hard refresh: Ctrl+F5
I suspect the browser was caching some file or data from before the most recent LDS.org website update and just needed to load the latest version.
As soon as I did that all worked well.
Try these free tools:
MissionaryDinnerCalendar.com - Online calendar for members to sign up and feed the missionaries in your ward.
CallingManager.com - Tool to visualize and manage callings in a ward

beckysimmons
New Member
Posts: 1
Joined: Sat Oct 26, 2019 9:17 am

Re: Can't load my ward directory or map anymore

Postby beckysimmons » Sat Oct 26, 2019 9:31 am

It's October 2019 and I'm having the same issue. I don't get an error message. I just get the icon spinning. Need this info to do my calling today :)

russellhltn
Community Administrator
Posts: 26972
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't load my ward directory or map anymore

Postby russellhltn » Sat Oct 26, 2019 11:06 am

beckysimmons wrote:It's October 2019 and I'm having the same issue. I don't get an error message. I just get the icon spinning. Need this info to do my calling today :)

I'd suggest trying another computer, or at least another browser.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

Mrlds1980
New Member
Posts: 1
Joined: Mon Oct 28, 2019 4:10 pm

Re: Can't load my ward directory or map anymore

Postby Mrlds1980 » Mon Oct 28, 2019 4:13 pm

Can't sign in


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