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Account Recovery

Posted: Tue Jun 04, 2019 9:20 am
by sgemino
Good morning,
I have an account with LDS.org.
I put in my user name & Password & it doesn't go through.
It goes back to User name & password.
I am trying to get to my ward & name of a member.
Thanks,
Shirley

Re: Account Recovery

Posted: Tue Jun 04, 2019 11:16 am
by lajackson
sgemino wrote:I put in my user name & Password & it doesn't go through.
It goes back to User name & password.

There are major changes taking place today (Tuesday) at the Church website. That may be the problem. You might try the Member Tools app (formerly LDS Tools) to obtain the information you seek, or you may just have to wait a day or so until things settle down at the website.