Hi. I'm wanting to use LDS Tools in order to look find my endowment date. I have an LDS account. I know my username and password.
This morning I just installed LDS Tools. I want to look at "SHOW MEMBERSHIP INFORMATION".
When I click on that, I am prompted to sign into my LDS account. But even though my details are correct I get the message " Error Incorrect username or password".
As I say, I'm entering the correct details, the details that do allow me to sign into my LDS account, when I do so thru my browser. Can anyone help? Thanks.
Cannot sign into LDS account using LDS Tools
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Re: Cannot sign into LDS account using LDS Tools
By chance, are you using any punctuation in the password? That screen may not be encoding it correctly.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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Re: Cannot sign into LDS account using LDS Tools
A number of ward members were having similar problems today. I am ward clerk and have had difficulty signing into my account on lds.org and on lds tools.
It looks like that there are some server issues. I'd wait a day. If still happening on Monday then you can call the help line and they can check your account.
Martin Stanley
It looks like that there are some server issues. I'd wait a day. If still happening on Monday then you can call the help line and they can check your account.
Martin Stanley
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Re: Cannot sign into LDS account using LDS Tools
Cannot sign into LDS Tools I know my USERNAME and PASSWORD
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Re: Cannot sign into LDS account using LDS Tools
Have you updated to the version that was released today?jscheurich2 wrote:Cannot sign into LDS Tools I know my USERNAME and PASSWORD
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.