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Can't access newsletter. "Error has occurred" loop

Posted: Mon Mar 11, 2013 10:29 am
by rhelps
I cannot access my ward newsletter. When I log in and go to the newsletter site the screen displays an error message and refreshes (blinks) about twice a second.

The error message is "An error has occurred. Please try your request again or return to the homepage"

I suspect the problem may be related to the fact that I am a member of my resident ward and also assigned to a YSA Stake. I am able to access directories and calendars of both my home stake and my assigned stake. I cannot access the ward newsletter (of any ward)

I have tried this using several configurations:
Hardware: iMac 27" 2012, i5
* OS X (10.8) with Safari, Chrome or Firefox browsers.
* Windows 8 with Internet Explorer browser
* Ubuntu 12.10 with Firefox browser
The different browsers behave slightly differently but all give the same error message.

Has anyone else seen this behavior? Any suggestions?

Re: Can't access newsletter. "Error has occurred" loop

Posted: Tue Mar 12, 2013 11:22 am
by jonesrk
Can others in your home ward access the newsletter? How about in the YSA ward?

Re: Can't access newsletter. "Error has occurred" loop

Posted: Tue Mar 12, 2013 11:54 am
by rhelps
Others in my home ward can access the home ward newsletter.
I have not asked others in my YSA ward. I will need someone who is in the YSA ward that accesses a home ward newsletter--not as large a group as you may think. Many home wards are not yet using lds.org newsletters.

Re: Can't access newsletter. "Error has occurred" loop

Posted: Thu May 30, 2013 1:32 pm
by love9099
I am getting the same error with my Stake and Ward newletters. The error loop is very frustrating.

Re: Can't access newsletter. "Error has occurred" loop

Posted: Thu May 30, 2013 2:06 pm
by russellhltn
love9099 wrote:I am getting the same error with my Stake and Ward newletters. The error loop is very frustrating.


Are you also a out-of-unit leader like the Original Poster?

Re: Can't access newsletter. "Error has occurred" loop

Posted: Mon Dec 05, 2016 8:17 am
by jdraket
Did anyone figure out how to resolve this issue? I am also experiencing this problem. I am an out-of-unit leader in another ward in our stake as well.