Can't edit or add anything.

Discussions about the Newsletter Tool at LDS.org.
sgbridges
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Re: Can't edit or add anything.

Postby sgbridges » Fri Jun 06, 2014 1:12 pm

I am having the same problem. I have not had any problems until today.
When can we expect a fix...

mevans
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Location: California, USA

Re: Can't edit or add anything.

Postby mevans » Fri Jun 06, 2014 1:28 pm

sgbridges wrote:When can we expect a fix...


barkeraj, a church employee, gave the following status update.
barkeraj wrote:Thanks for the heads up. We found the issue and hope to have it fixed in the next few minutes. Will update when we have new info.


Presumably, when the problem is fixed, barkeraj will update this thread. The fix may already be made and it's being tested, etc. before it can be deployed.

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barkeraj
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Location: Springville, UT

Re: Can't edit or add anything.

Postby barkeraj » Fri Jun 06, 2014 1:52 pm

Sorry, taking a bit longer than expected. The "obvious" fix I thought we found was fixed which exposed the next level of problems. This is why game developers don't give dates (or times in this case). The rabbit hole is deep :)

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aebrown
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Location: Sandy, Utah

Re: Can't edit or add anything.

Postby aebrown » Fri Jun 06, 2014 2:42 pm

The bug has been fixed, and Newsletter is working again. Thanks to all those who jumped on this quickly to fix it.

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barkeraj
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Re: Can't edit or add anything.

Postby barkeraj » Fri Jun 06, 2014 2:52 pm

Yes, looks like the change has made it to prod (I kept refreshing the wrong environment... whoops). You may need to clear your cache to see it.

strick
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Joined: Sun Jun 01, 2014 10:23 am

Re: Can't edit or add anything.

Postby strick » Fri Jun 06, 2014 7:05 pm

This problem seems to be resolved. Thanks to all.

mevans
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Location: California, USA

Re: Can't edit or add anything.

Postby mevans » Mon Jun 09, 2014 1:42 pm

I created and edited several articles on Saturday and it worked fine. This was a pretty good workout that included adding both inline images and attachments ad well as a new category.

mcarson51
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Joined: Thu Jun 05, 2014 10:43 pm

Re: Can't edit or add anything.

Postby mcarson51 » Tue Jun 10, 2014 7:27 pm

Just wanted to say "thank you" for fixing the problem so quickly. Love the newsletter. Our ward clerk is going to use the info to help compile the annual ward history. I wish the info would stay live longer than one year---15 months would be helpful. Lindon, Utah.

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aebrown
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Re: Can't edit or add anything.

Postby aebrown » Tue Jun 10, 2014 8:57 pm

mcarson51 wrote:I wish the info would stay live longer than one year---15 months would be helpful.

I know the documentation says that information would only be available for a year, but in my experience there is no limit. I just double checked, and articles I posted more than 2 years ago are still accessible. I've never seen an article be removed by the system because of age.


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