cartermr wrote:I've been trying for 8 months to get the "land" line in the clerks office fixed to no avail. I've spoken to the building rep, stake rep, agent bishop and no one seems to be able to get it repaire.
Under the current policy as I understand it, this is the responsibility of the stake, although the FM Group is usually willing to step in if the interior wiring needs replacing.
Troubleshoot it as you would at home, depending on the problem. If there is no dial tone, see if the incoming line works at the demarcation point (probably the closet where all the phone lines come into the building and are split out to the various offices). Anything outside of the demarc should be fixed by the phone company. Anything inside should be fixed by the stake.
If the stake clerk is not sure how to help, ask him for the trouble number and permission to report the problem on the line. The phone company will test the line to the building, and that may solve the problem. If the problem is due to bad or old wiring within the building, you will have a bigger challenge and will need to coordinate with the clerk and others.
Eight months is a long time. I used to tell the stake clerk that if the phone line was not working, I would not be able to send in my monthly report. But that does not work very well any more, sorry.