Canceling my donations

Discussions about the Online Donation system.
bwood614
New Member
Posts: 1
Joined: Tue Jul 16, 2019 9:24 pm

Canceling my donations

Postby bwood614 » Tue Jul 16, 2019 9:29 pm

When I went to pay my tithing, my donation went into the state of "pending". A couple days later I received an email that my donation had been canceled and that the bank account that I used had been removed from my LDS.org account. I logged in and sure enough it had been canceled. So I tried again and received the same message and result a couple days later. Anybody know why it's doing this?

russellhltn
Community Administrator
Posts: 26797
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Canceling my donations

Postby russellhltn » Tue Jul 16, 2019 9:31 pm

Since it removed the account, I have to think the transaction was refused for some reason. Either the banking information is incorrect, or the bank is refusing it for some reason. I'd start with talking to your bank.
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