Journal/Notes Entries on My Account Suddenly All Gone

Discussions about the Notes and Journal tool on LDS.org. This includes the Study Toolbar as well as the scriptures and other content on LDS.org that is integrated with Notes and Journal.
mahubble
New Member
Posts: 6
Joined: Tue Aug 30, 2016 10:05 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby mahubble » Mon Jan 29, 2018 7:09 am

It suddenly started working about 7 am today. I don't know why it wasn't working or why it now does, but I'm grateful.

mahubble
New Member
Posts: 6
Joined: Tue Aug 30, 2016 10:05 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby mahubble » Mon Jan 29, 2018 12:19 pm

It worked properly for about 5 minutes this morning, then suddenly I started getting the not available message again. My sister two states away is getting the same message. PLEASE FIX IT!!!

mahubble
New Member
Posts: 6
Joined: Tue Aug 30, 2016 10:05 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby mahubble » Mon Jan 29, 2018 12:24 pm

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jdlessley
Community Moderators
Posts: 7351
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby jdlessley » Mon Jan 29, 2018 6:44 pm

These forums are user to user support. Nobody here can do anything about the issue nor do we have any special contact with people who can. Your best chance to report the issue is to use the feedback link at the bottom of the page.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

mahubble
New Member
Posts: 6
Joined: Tue Aug 30, 2016 10:05 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby mahubble » Tue Jan 30, 2018 5:30 am

Thank you. That should have been obvious, but I guess I came here to see if others were having the same problem and forgot the purpose of the forum. I have submitted a request in the Help Center.

mjnelsen
New Member
Posts: 1
Joined: Tue Jan 30, 2018 7:55 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby mjnelsen » Tue Jan 30, 2018 8:02 am

I'm having the same issue. Every day I keep hoping it will be fixed, but nothing yet. Still just a blank area where my bookmarks usually are. I tried 3 different browsers, deleted my history/cookies. Didn't help.

cynthianielsen
New Member
Posts: 4
Joined: Mon Dec 26, 2016 8:30 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby cynthianielsen » Tue Jan 30, 2018 9:16 am

Both my sister and I have the same problem as mahubble, but without the popup. The notes bar at the bottom of a scripture page is gone, and going to the notes from the Account area reveals either nothing in the big right-hand box, or (0) in the counts of the different notebooks.

mlz01
New Member
Posts: 36
Joined: Tue Jul 07, 2015 9:16 am

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby mlz01 » Tue Jan 30, 2018 12:20 pm

I'm having the same problems. Nothing is visible. I haven't been able to save or change anything for weeks. My tags and notebooks are changing all on their own. I'm having problems with this online and in the app. It's really put a damper on my scripture study!!!!!

mevans
Senior Member
Posts: 1761
Joined: Tue May 22, 2012 12:52 pm
Location: California, USA

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby mevans » Wed Jan 31, 2018 8:35 am

I find it's random. Yesterday I was able to create some new highlights (with some failures in between).

danielmhair
New Member
Posts: 3
Joined: Wed May 17, 2017 9:46 pm

Re: Journal/Notes Entries on My Account Suddenly All Gone

Postby danielmhair » Mon Sep 03, 2018 8:38 am

I have been having this issue for weeks. Precious journal entries and insights from my study is now gone. Please, how can I get these back? I use Windows 10 app, the web, and my mobile device.


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