Aczlan wrote:Might I suggest a nightly email be sent to whoever is on call with the number of webcasts scheduled per region?
Like I said before, we check on the weekdays to see how many events are scheduled. On the weekends, this would not help as the vendor does not respond in that fashion.
Aczlan wrote:Also, in the case of such a widespread catastrophic failure, PLEASE COMMUNICATE as things are happening.
You (or someone on the team) has the ability to put up the messages on the top of the webcast portal. If something breaks like that again, a message saying "hey things are broken here in SLC, its not just you, please switch to your backup plan" would save a LOT of hair from being torn out.
Agreed, I was surprised that there wasn't something put up.
Aczlan wrote:After the fact, (since you have the email address of each person who setup the webcast), an email sent to all of them saying "we are sorry things broke, here is what broke and what we have done to fix it" (ie: we are sorry for the issues you had this weekend, we ran out of licenses but we have since purchased more and this shouldn't happen again) would help to resolve the doubts of those who got burned trying to use the system this time (especially those who don't frequent this board and might think that they were at fault for it not working).
Our product manager is already in the process of doing this.
This is also the reason why I'm getting on the boards. I understand how it feels to not know what is going on. I hope to be able to relieve some of that frustration where I can. No one has asked me to do this. I'm doing it of my own accord, because I am also one of you, an STS. I eat my own work.