FM: Facility Issue Reporting (FIR) Pilot

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jeromer7
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Re: FM: Facility Issue Reporting (FIR) Pilot

Postby jeromer7 » Wed Jan 23, 2013 3:00 pm

aebrown wrote:Our stake's PFR shows up in CDOL in the Facilities organization with the standard calling of "Stake Physical Facilities Representative."

jeromer7 wrote:... though there's no CDOL entry for SBS either and that role seems to be able to get in according to above posts.

That's certainly odd. Is there any chance that your SBS has some other calling as well that allows access to FIR?


I do not have an SBS assigned in my Stake MLS.

aebrown wrote:And I'm not quite sure what you mean by "that role seems to be able to get in according to above posts." Do you mean that you don't see a CDOL entry for an SBS in your stake, but the person with the SBS calling in your stake can still get in to FIR? Or are you assuming that situation is true for other stakes? I've never heard of a case where an SBS has no entry in CDOL but still can get into FIR.


I was referring to previous posts, e.g. #68, that indicated the SBS, if defined in Stake MLS, could access FIR. I see now I was just confusing the issue.

My point was that I do have an individual identified in the standard position of Stake Physical Facilities Representative showing in the Facilities area of Other Organizations in Stake MLS, but there is no "Facilities" area in CDOL for my stake as there is in your stake.

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jeromer7
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Re: FM: Facility Issue Reporting (FIR) Pilot

Postby jeromer7 » Wed Jan 23, 2013 3:06 pm

I will try this tonight, however, I'm not confident it will work. I had the SPFR defined prior to MLS 3.5.1 and didn't realize there was a problem until the high councilor in that role contacted me last week saying he couldn't access FIR. So I checked the Stake MLS and sure enough, the PFR was not defined in the Facilities area of "Other Organizations." I added him in and did a S/R. I waited two days and saw no change in CDOL for that. Last Sunday I made other changes and they show up today, but still no "Facilities" or PFR.

jonesrk
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Re: FM: Facility Issue Reporting (FIR) Pilot

Postby jonesrk » Wed Jan 23, 2013 3:48 pm

jeromer7 wrote: I added him in and did a S/R. I waited two days and saw no change in CDOL for that.

If you added him in early December that could be the problem. CDOL was losing data sent from MLS during that time.
jeromer7 wrote:Last Sunday I made other changes and they show up today, but still no "Facilities" or PFR.

That won't show up until you do something to trigger MLS to resend it.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

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jeromer7
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Re: FM: Facility Issue Reporting (FIR) Pilot

Postby jeromer7 » Thu Jan 24, 2013 8:30 am

The PFR was added on Jan 18, but never showed up in CDOL even though changes I made on Jan 20 did.

Anyway, last night I changed the set apart radio button as suggested and did a Send/Receive. When I checked CDOL this morning, much to my surprise, the Facilities section is now there in Show All Positions and the PFR entry is defined. Not sure why it didn't take the first time, but the end result is all that matters.

dotson98
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Re: FM: Facility Issue Reporting (FIR) Pilot

Postby dotson98 » Sun Feb 10, 2013 5:23 pm

So, after using FIR for several months, I'd sure like to offer suggestions to the developers. I've clicked on the link provided and submitted it, but so far, seems to have been ignored / unanswered.

The main problem I have is that I don't get notified when a new issue is submitted...

wiseman13
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Re: FM: Facility Issue Reporting (FIR) Pilot

Postby wiseman13 » Thu Mar 07, 2013 12:31 am

Hello,

I have been using FIR for a long time now and I went to check the status of my issues on Monday March 4 and was unable to access the site. Today I tried again and the site is giving me random errors and not loading properly.

1. login at lds.org
2. click tool and then FIR
3. click continue on the information popup: https://www.lds.org/fir
4. Receive the following error at this url: https://www.lds.org/FIR/ViewIssues
Sorry, an error occurred while processing your request:
Error: Error executing child request for handler 'System.Web.Mvc.HttpHandlerUtil+ServerExecuteHttpHandlerWrapper'.
The website administrator has been notified. Please click here to return to the website.

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Mikerowaved
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Re: FM: Facility Issue Reporting (FIR) Pilot

Postby Mikerowaved » Thu Mar 07, 2013 1:09 am

It was working fine last Sunday, but it's definitely having some problems now. Once every 3 or 4 attempts I can get past the initial error screen, but even then it just sits and spins trying to bring up our stake's FIR issues. Smells like a database that needs rebuilding.
So we can better help you, please edit your Profile to include your general location.

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Mikerowaved
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Re: FM: Facility Issue Reporting (FIR) Pilot

Postby Mikerowaved » Thu Mar 07, 2013 5:08 pm

Looks like it's working again.
So we can better help you, please edit your Profile to include your general location.

hirsp1
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Re: FM: Facility Issue Reporting (FIR) Pilot

Postby hirsp1 » Sun Mar 10, 2013 9:09 am

Just a quick note: If your FM group hasn't notified your stake that you're in the pilot, it won't matter if you use it or not.

Our FM didn't even know it existed. A couple of bishops in our stake submitted items through it and then were frustrated when it didn't work. There is now a message that pops up notifying users that if they haven't heard about it from other sources (ie, their priesthood leaders who learn about it from the local FM) that they shouldn't use it.

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Mikerowaved
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Re: FM: Facility Issue Reporting (FIR) Pilot

Postby Mikerowaved » Sun Mar 10, 2013 2:40 pm

Our FM Group is encouraging the stakes reporting to them to utilize FIR, but can anyone verify if it's still considered a Pilot? It's been well over a year now and I don't remember seeing anything official either way.
So we can better help you, please edit your Profile to include your general location.


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