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Unable to Save or Submit a Food Order

Posted: Fri Jul 19, 2019 5:06 pm
by crolfson
I am a food order preparer, but not in the bishopric or relief society presidency. When I try to Save or Submit the order, I get the following pop-up error message: " Error: There is no active transaction. This error is usually caused by custom plug-ins that ignore errors from service calls and continue processing. " I have been preparing orders like this for a couple of years. This problem started last month. To eliminate my computer as the source of the problem, I've received the same response from four different devices. (Windows 7/ Chrome, Windows 10/Chrome, Linux/Firefox, Android/Chrome). Neither our bishop nor the RS President have this problem, so I suspect it might have something to do with me being separately authorized as a preparer. Does anyone have any suggestions?

Re: Unable to Save or Submit a Food Order

Posted: Mon Jul 22, 2019 2:39 pm
by crolfson
As a further complication, starting this past weekend, I occasionally get a pop-up when I try to sign onto the Welfare services site saying t hat I need a security role in Microsoft Dynamics 365. I don't know if this is connected to my original problem.

Re: Unable to Save or Submit a Food Order

Posted: Mon Nov 04, 2019 2:10 pm
by jairmet
Were you ever able to figure this out? We are receiving the same Microsoft Dynamics error when our EQ President tries to access the food order site.

Thanks,

Re: Unable to Save or Submit a Food Order

Posted: Thu Nov 07, 2019 3:41 pm
by patriciasueolsen
I am having the same problem. When I try to access the welfare website I get an internal server error. I've tried using different devices and web browsers, but have not been successful. I am a RS Pres. so access isn't the issue. Any help is appreciated!