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EFT cleared but was incorrect so need it back

Posted: Tue May 07, 2019 11:53 am
by Davehallbyu
We accidentally reimbursed a member twice for the same request. We need to get the second one back. Is the correct method simply to have them pay it back using the donations system? Or is there some way to pull it back?

Re: EFT cleared but was incorrect so need it back

Posted: Tue May 07, 2019 5:40 pm
by jdlessley
Yes, the "excess" is deposited back into the same budget category the "excess" reimbursement came from using a donation slip. Only the donor name is not the member's name who got the excess reimbursement but rather the ward name. Using the ward name on the donation slip avoids the problem of the member having the "donation" appearing on their tax valid statement as a donation.

You can put a comment on the donation slip explaining the return of the funds as an over payment. Be sure to put the reference number for the extra (excess) reimbursement.

Re: EFT cleared but was incorrect so need it back

Posted: Tue May 07, 2019 6:02 pm
by russellhltn
jdlessley wrote:Only the donor name is not the member's name who got the excess reimbursement but rather the ward name. Using the ward name on the donation slip avoids the problem of the member having the "donation" appearing on their tax valid statement as a donation.

I don't think that's true any more. All "donations" to "budget" do not appear in the tax statement.

Leaving it as the member name allows you to track the reimbursement.