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Reimbursement error

Posted: Tue May 28, 2019 3:50 pm
by douglasi22
An expense was entered incorrectly with the wrong amount as an incorrect receipt was used. This made it through the first round of approvals but still hasn't been approved by our bishop. We thought that until he approved it that the payment would not go through. So then we created a new expense with everything correct and submitted that one as well. Now it appears that both expenses have already been electronically deposited into the member's bank account. How can we undo the incorrect one?

Re: Reimbursement error

Posted: Tue May 28, 2019 6:02 pm
by eblood66
You can't. You'll have to ask the member to return the amount by check and deposit it back into the category it came from.

Note that the payment will be processed after it has been submitted and approved by someone else. If the bishop is not the 2nd approver then he will still need to make his approval but the payment doesn't wait for that.