Duplicate ACH/EFT Payment

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t0008sa
New Member
Posts: 37
Joined: Wed Mar 04, 2015 11:05 am

Duplicate ACH/EFT Payment

Postby t0008sa » Wed Aug 28, 2019 6:22 am

We had one person enter an ACH/EFT reimbursement that got approved and sent.

Another person also did that for the same reimbursement.

Is asking the recipient for a refund the only resolution?

Thanks!

eblood66
Senior Member
Posts: 3243
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Duplicate ACH/EFT Payment

Postby eblood66 » Wed Aug 28, 2019 6:59 am

If both have already been approved then there is probably no other way. If one of them is still in the Issued status you might try calling support and see if they can cancel it. I haven't heard whether that's possible but it might be worth a call. If they both say Cleared then the money has already been transferred.


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