Error message while trying to save a proposed ministering route

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dcpierce9000
New Member
Posts: 2
Joined: Tue Sep 25, 2018 9:02 am

Error message while trying to save a proposed ministering route

Postby dcpierce9000 » Tue Jun 04, 2019 7:53 pm

EQ presidency member here. We're trying to make changes to ministering routes, and when we click "save" under the proposed assignments section, we get the following error message:

"Sorry, something went wrong loading the requested data. Try refreshing the page, or try again later."

Neither of these two approaches has worked yet. Any other ideas or tips?

rmrichesjr
Community Moderators
Posts: 2019
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon

Re: Error message while trying to save a proposed ministering route

Postby rmrichesjr » Tue Jun 04, 2019 7:58 pm

Clearing your browser cache and/or deleting relevant cookies _might_ help. (It's probably a good idea to write down or print out the proposed changes before attempting that.) On the other hand, I hear there are problems with the domain name changeover that is currently in process. You might be out of luck until all that stuff gets taken care of.

BonnieRuskauff
New Member
Posts: 1
Joined: Tue Oct 24, 2017 6:12 am

Re: Error message while trying to save a proposed ministering route

Postby BonnieRuskauff » Wed Jun 05, 2019 3:45 pm

RS secretary here - how do I do the browser cache/cookies thing mentioned above? I am having the same difficulty as dcpierce9000.

rmrichesjr
Community Moderators
Posts: 2019
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon

Re: Error message while trying to save a proposed ministering route

Postby rmrichesjr » Wed Jun 05, 2019 5:40 pm

The details of the procedure very by web browser.

davesudweeks
Senior Member
Posts: 1468
Joined: Sun May 09, 2010 8:16 pm
Location: Oklahoma, USA

Re: Error message while trying to save a proposed ministering route

Postby davesudweeks » Wed Jun 05, 2019 7:10 pm

BonnieRuskauff wrote:RS secretary here - how do I do the browser cache/cookies thing mentioned above? I am having the same difficulty as dcpierce9000.

Hopefully an external link is allowed, but here is an article with instructions on how to clear the cookies and cache on many different browsers:
https://www.pcmag.com/article/333441/ho ... ny-browser


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