My guess is because of the age of this particular model, the Optiplex 9020 W10 image licence hasn’t been obtained by Family Search!
I have seen this information, in not so many words, in the FHC Application Finder.
Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
I think this is a clerk computer. According to Reimaging Local Unit Computers, the church has moved away from "images" and switched to using generic OS and a Provisioning Tool to set up the computer. There is a link (not easy to find) on that page to download the Provisioning Tool.
Oops. Should have reread the earlier posts. I assumed, incorrectly that this was about a FHC computer. I'm not sure I've seen an Optiplex 9020 being used as a Clerk computer, in my nearly 9 years an STS! Hence my confusion.
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