karrenhallwillard wrote:We need a number to have a human being help to reset the passwords.
From what I understand, he needs to update Gospel library and wait an hour. GL keeps trying to get in with the old password and locking him out. A human support person can't fix that. It's something your husband has to do (since it's his phone).
I don't know how much control the developers have over the lockout policy, but if it could be changed so that the old password won't trigger a lockout, that would be a big help.