Unable to sign in after password reset

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
Rvalega2
New Member
Posts: 1
Joined: Mon Mar 11, 2019 2:14 pm

Re: Unable to sign in after password reset

Postby Rvalega2 » Mon Mar 11, 2019 2:15 pm

i am still getting access denied

Ngamakol61
New Member
Posts: 1
Joined: Fri Apr 12, 2019 2:49 pm

Re: Unable to sign in after password reset

Postby Ngamakol61 » Fri Apr 12, 2019 2:52 pm

Unable to sign up after password reset do

celticwelsh
New Member
Posts: 1
Joined: Thu May 02, 2019 2:36 pm

Re: Unable to sign in after password reset

Postby celticwelsh » Thu May 02, 2019 2:40 pm

When I sign into LDS.org, it tells me that I am a nonmember. When I add my member ID number, it then has this message: Either the MRN and/or Birth Date is not valid or the account already exists. How do I get it to let me change my member status. Both the MRN and the birth date are correct. I have checked the MRN with the ward clerk and my temple recommend.
Janeen

scgallafent
Church Employee
Church Employee
Posts: 2196
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Unable to sign in after password reset

Postby scgallafent » Thu May 02, 2019 4:20 pm

celticwelsh wrote:When I sign into LDS.org, it tells me that I am a nonmember. When I add my member ID number, it then has this message: Either the MRN and/or Birth Date is not valid or the account already exists. How do I get it to let me change my member status. Both the MRN and the birth date are correct. I have checked the MRN with the ward clerk and my temple recommend.
Janeen

You have another account that is associated with your membership record. Start with the instructions here: https://tech.churchofjesuschrist.org/forum/viewtopic.php?f=92&t=30383#p187433. If that doesn't work, you will need to ask your ward clerk to contact the Global Service Center for assistance.

exequiel
New Member
Posts: 1
Joined: Sun Jun 23, 2019 7:22 pm

Re: user reset and password

Postby exequiel » Sun Jun 23, 2019 7:40 pm

hello I have a problem regarding account recovery and password.
In my case I can not retrieve the username and password of a herano who is a neighborhood secretary, he does not remember any of the two and when he tries to recover the account with the phone number or email he says that it is not possible to recover the account by that means, please if you can help with that subject to know what to do and be able to help you recover the lds account.
Thank you.

rmrichesjr
Community Moderators
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Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon

Re: Unable to sign in after password reset

Postby rmrichesjr » Sun Jun 23, 2019 7:51 pm

It sounds like the advice in the post immediately before yours would probably be applicable for this case as well. Earlier today, the servers were having problems. This is just a guess, but perhaps trying too many times to reset the password might have caused the account to be locked. If I understand correctly, letting the account sit overnight with _no_ reset attempts might allow the lock to expire. Please try the steps in this post: https://tech.churchofjesuschrist.org/fo ... 83#p187433 If that does not work, have your ward clerk contact the Global Service Center.

osbornesiow
New Member
Posts: 1
Joined: Thu Aug 15, 2019 1:31 pm

Re: Unable to sign in after password reset

Postby osbornesiow » Thu Aug 15, 2019 1:33 pm

not accepting my e-mail address

wrightd12
New Member
Posts: 1
Joined: Mon Aug 19, 2019 1:51 pm

Re: Unable to sign in after password reset

Postby wrightd12 » Mon Aug 19, 2019 2:02 pm

I have been trying to change password. When I try to verify my account and use my land line telephone number which is [---phone number removed by moderator---] because I don't have a mobile phone it is not a mobile number
Last edited by scgallafent on Tue Aug 20, 2019 9:50 am, edited 1 time in total.
Reason: Remove personal information

brendasummers
New Member
Posts: 1
Joined: Mon Aug 26, 2019 12:05 am

Re: Unable to sign in after password reset

Postby brendasummers » Mon Aug 26, 2019 1:15 am

I cant understand why it has to be so complicated ! I have no trouble messaging my Bank nor my Doctor and getting into any ofmy accounts.!

vankrimpen
New Member
Posts: 1
Joined: Wed Aug 28, 2019 9:48 am

Re: Unable to sign in after password reset

Postby vankrimpen » Wed Aug 28, 2019 10:14 am

I’m unable to get into my church account, have tried many times, I have some work todo. Please help me to get in, I wonder if I am doing it right, maybe I need to wait and try again? This is the first time with the problem! Thank you!!
[Full name removed - this is a public forum]
Last edited by russellhltn on Wed Aug 28, 2019 10:22 am, edited 1 time in total.
Reason: Removed full legal name


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