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Registration for child under 13

Posted: Mon Jan 21, 2019 8:54 am
by leslielynnbaker
I am trying to register my 11 year old for an account so he can do family history. Because he is under age I must receive and give consent. I signed him up last week and did not receive the consent email. So, this morning I signed him up again, received the consent email but when I clicked on it it said it was expired. No email has ever been sent to him. I am assuming because there is no consent. I cannot start over as it says his membership number has already been used. But, I can't log him in as it says that either the username or password is invalid. I don't know what to do. I think this is all a consent issue but can't give my consent as the page said expired.
Leslie

Re: Registration for child under 13

Posted: Tue Jan 22, 2019 1:55 pm
by pete.arnett
The following is a link to "Creating an account for a child to use FamilySearch.org" information
https://familysearch.org/ask/productSupport#/Age-requirement-to-register-for-an-LDS-or-FamilySearch-Account-1381813669306

"...Children ages 8–12 years old can register with parental permission, which is obtained during the registration process. Only a parent or legal guardian can legally authorize a child to register for FamilySearch.org."

Re: Registration for child under 13

Posted: Sat Feb 23, 2019 11:27 am
by jmavy
I am having the same problem. I helped my child create an account. I opened the link to authorize the account from my phone as soon as I received it and the page said the link was already used or expired. Now my child can't log in because the account is created not activated.

Re: Registration for child under 13

Posted: Tue Mar 05, 2019 10:43 am
by lohengrinh
le saque cuenta a mis hijos pero perdi el papel donde anote el usuario y contraseña, como puedo recuperarla

Re: Registration for child under 13

Posted: Wed Mar 20, 2019 4:09 pm
by Tomasso77
I following all the steps to open a new account for My Son [name and age deleted]. I need to give him a consent and I enter my email address.
I never receive back a email from family search to give my consent. its been a week a noting yet. what is the delay ?

Re: Registration for child under 13

Posted: Tue Apr 09, 2019 7:11 pm
by mikermcnabb
We have three youth in our ward under 13 who get the same message. When we open the link to authorize the account immediately after sending the email, it says that the link is expired. How can we override this message?

Re: Registration for child under 13

Posted: Sun Apr 28, 2019 9:36 pm
by denbaj
We have found this problem often when parents use their email to try to give consent for their child under 13. In this case, if you phone the FamilySearch help number (1-866-406-1830 open 24/7, think: 1-866-April 6, 1830) they will be able to fix it. To avoid this issue for others who may not have signed up their child yet, it is easiest to add the parent's membership number instead of their email.

Re: Registration for child under 13

Posted: Sun Apr 28, 2019 9:47 pm
by denbaj
lohengrinh wrote:le saque cuenta a mis hijos pero perdi el papel donde anote el usuario y contraseña, como puedo recuperarla

Si no ha encontrado como hacerlo, en el primer pagina, puede tocar que olvido el usuario. Cuando la proxima pagina pide un numero de telefono movil, hay una flecha a la derecha donde ud. puede escoger "numero de cedula de miembro SUD". Ponga el numero de su hijo y sigue las instrucciones. Se puede encontrar el numero de cedula de miembro SUD en lds.org en el directorio o pide al secretario en su barrio or rama.