Tech Forum

All LDS Account within the U.S. are set up for online donations. Should this message appear, you may need to clear your browsing data. On a Windows PC computer, with focus on the browser; Mozilla Firefox, Google Chrome, or Internet Explorer On the computer keyboard, press <Ctrl>, <Shift>, and <Delet...

Go to ldsaccount.lds.org and select 'Forgot Username.' Use the MRN to recover the username of an LDS Account that has already been set up with his MRN. Then, once the username is recovered for his account you can choose 'Forgot Password' to recover the password. If you are unable to do so, please us...

You can update your membership record number on the LDS Account at ldsaccount.lds.org. Ensure with your ward clerk that you have the correct number. If the problem persists, your ward clerk can contact support for further help.

Keep in mind that the e-mail account that is associated with your LDS Account should be receiving an e-mail 7 to 10 days prior to passwords expiring. As long as the information on the account is accurate (showing the correct e-mail), and the e-mail has been verified, then the message will notify an ...

Country codes are currently being worked on, so more can be added. As for phone number changes, ensure your account is up-to-date with the correct phone number by logging in to ldsaccount.lds.org. If the phone number under the 'Contact Settings' is listed, then the number is already associated with ...

It is likely that this member's LDS Account is NOT linked to an MRN. He should go to https://ldsaccount.lds.org, and click on the link for "Forgot Username" and choose "Membership Record Number (MRN)" as the method to recover the username. Click "Recover" after entering...

Since the inception of online donations, the system has been updated to allow donations from any LDS Account, regardless of whether an MRN is linked to the account, or not. If there is no MRN linked to the account, the donation will default to the general church tithing fund.

Here's something to try, if possible... From my personal experience, I have seen several tools have a dependency that the the LDS Account email address, and the Ward Directory email address, are the same. Same name and same domain (the test IS case sensitive too, if it involves CDOL). Edit your son'...

There are cases where a record is created when a child is blessed, or by a mission office, for a convert baptism, and the Date of Birth is entered as Month Day Year, instead of Day Month Year, the format used on the ordination request form. As an example, if the real date of birth was 07/12/yyyy, Th...

We have a member who has an LDS.org account. He can log in with his username and password. But in the Membership Profile it does not list his membership number. When we try to add the number we get a message saying it is incorrect or is already in use. I can't seem to connect him with his membershi...