Search found 10 matches

by HeilnerSB
Sun May 21, 2017 11:21 am
Forum: iPhone/iPad Gospel Library
Topic: Sync failed
Replies: 15
Views: 2775

Re: Sync failed

You won't risk losing anything by installing the beta on TestFlight. The new update has some new screens that allow you to see which annotations are failing to swung and to resolve the problems. It should fix most most sync problems that we know of.
by HeilnerSB
Mon Apr 24, 2017 10:11 am
Forum: iPhone/iPad Gospel Library
Topic: Sync failed
Replies: 15
Views: 2775

Re: Sync failed

jksorensen: We have a beta version we're testing with a way to see and fix sync errors. Would you be interested in getting access to that beta and seeing if it fixed the problems for you? Send me your email address and I'll get you added if so.
by HeilnerSB
Thu Dec 22, 2016 10:37 am
Forum: iPhone/iPad Gospel Library
Topic: Bookmark not working
Replies: 17
Views: 3928

Re: Bookmark not working

We're having a really difficult time reproducing this bug. Could you post exact steps you're taking to make this happen?
by HeilnerSB
Sun Dec 18, 2016 11:48 am
Forum: iPhone/iPad Gospel Library
Topic: Crashes on startup
Replies: 72
Views: 11443

Re: Crashes on startup

We've been testing a potential solution for this. It seems that the iPhone users are fixed with it, but the iPads on iOS 9 are still having problems. If anyone here is located in Utah in the Provo/SLC area, and is willing to let us plug into your device for just a few minutes, we can see what's real...
by HeilnerSB
Fri Dec 16, 2016 6:29 pm
Forum: iPhone/iPad Gospel Library
Topic: Crashes on startup
Replies: 72
Views: 11443

Re: Crashes on startup

I've sent a few of you invites to install the update through Apple's TestFlight. Please let us know if you're still experiencing the problem after installing it.
by HeilnerSB
Fri Dec 16, 2016 6:06 pm
Forum: iPhone/iPad Gospel Library
Topic: Crashes on startup
Replies: 72
Views: 11443

Re: Crashes on startup

You shouldn't lose any annotation with the update. Make sure you're signed in with your LDS Account and give the app a minute or so to finish downloading content updates and annotations.
by HeilnerSB
Fri Dec 16, 2016 6:05 pm
Forum: iPhone/iPad Gospel Library
Topic: Crashes on startup
Replies: 72
Views: 11443

Re: Crashes on startup

If anyone is still experiencing this problem, could you send me an email: stephan@ldschurch.org. We are testing a fix for this, and would love to have you test it out before we release the update. Thanks in advance!
by HeilnerSB
Fri Dec 16, 2016 4:51 pm
Forum: iPhone/iPad Gospel Library
Topic: Crashes on startup
Replies: 72
Views: 11443

Re: Crashes on startup

I believe we have a fix for the crash on startup problem. If anyone is still in that state, and is willing to test a pre-release update of the app with the fix in it, please send me your email address and I'll get you an Apple TestFlight invite to install it. Regardless, if you're in that state, don...
by HeilnerSB
Thu Jun 07, 2012 1:44 pm
Forum: iPhone/iPad Member Tools App
Topic: I cannot get LDS Tools for iPhone to download!
Replies: 20
Views: 3972

We've found a bug in the 2.0.2 release that causes the date update to fail when the user doesn't have a calling. We have it fixed in our 2.1 release which is due to be released in July, but we'll likely do a quick 2.0.3 release to fix this problem.
by HeilnerSB
Tue May 08, 2012 2:00 pm
Forum: iPhone/iPad Member Tools App
Topic: Can uploaded photos be resized? Not obvious on how to resize them
Replies: 1
Views: 756

LDS Tools uploads high resolution version of the photos. The lds.org/directory plans to rollout a fix soon for the problem where it doesn't scale down the image being displayed.

Go to advanced search