Search found 26222 matches

by russellhltn
Mon Aug 02, 2021 1:12 pm
Forum: Gospel Library
Topic: What's going on with Gospel Library?
Replies: 3
Views: 41

Re: What's going on with Gospel Library?

Even though there is a version of GL for Windows, I do not believe it receives much love or support, but that is just my personal opinion based on comments I have seen. My understanding is that the Android and iOS versions gets help from church employees, while the Windows version is a all-voluntee...
by russellhltn
Sun Aug 01, 2021 1:24 pm
Forum: Non-Interactive Webcasting
Topic: Issues broadcasting with Webcast and Teradek
Replies: 4
Views: 47

Re: Issues broadcasting with Webcast and Teradek

1. Teradek is no longer auto configured, and does not appear to start on its own. The autoconfig never had a auto start. It works if the Teradek pulls the info after the pre-roll starts. I'm not sure as pressing the start button is enough. You may have to boot/reboot at that time. The preroll for s...
by russellhltn
Sun Aug 01, 2021 1:18 pm
Forum: Membership Help
Topic: How do I separate or split household in Tools App?
Replies: 4
Views: 69

Re: How do I separate or split household in Tools App?

When Member Tools does not correlate with LCR then the most likely cause is that Member Tools has not synced. True, but it sounds like the husband was never a member of this ward. (Although I suppose it's possible the whole family was moved and then the father moved back.) While not stated, given t...
by russellhltn
Sun Aug 01, 2021 1:11 pm
Forum: Reports and Forms
Topic: Gender Change
Replies: 3
Views: 50

Re: Gender Change

The big question here is are we talking about the gender of the member, or the gender recorded on the records? Assuming that the member hasn't made any changes and this is just a paperwork issue, I'd think you should be able to work this out with support. Because it's a sensitive issue, it might tak...
by russellhltn
Sun Aug 01, 2021 11:03 am
Forum: Church Account
Topic: Donations online
Replies: 7
Views: 417

Re: Donations online

G4br1el wrote:The donation value is based on your ward's country or the country you are in physically? Ie ward is south American but in Germany.

I'd expect it to match the country your records reside. In most cases, that would match your physical residence.
by russellhltn
Sun Aug 01, 2021 11:01 am
Forum: Member Tools
Topic: Member can't acess LDS Tools App or Ward Directory Through LDS.org
Replies: 1
Views: 30

Re: Member can't acess LDS Tools App or Ward Directory Through LDS.org

I'd check the MRN on the account and make sure it matches the MRN of the record you have.

The error message suggests he has a MRN on the account, but there's something wrong, such as he's not part of any ward.
by russellhltn
Sun Aug 01, 2021 10:57 am
Forum: Membership Help
Topic: How do I separate or split household in Tools App?
Replies: 4
Views: 69

Re: How do I separate or split household in Tools App?

I suspect you'll have to contact support on Monday. In the case of non-member husbands, there's a switch that can make the spouse appear even though they are a non-member. But that switch is not in the control of the ward, but support has access to it. I think something like that is happening here.
by russellhltn
Sun Aug 01, 2021 1:01 am
Forum: General Discussions
Topic: Lifetime ban from all Church property
Replies: 3
Views: 94

Re: Lifetime ban from all Church property

It's not something I can find in the Handbook. I'd imagine that it would only be used for individuals that are found to be a threat to other members, such as being violent or some type of predator. This would be something over and above just having an incident, but something that suggests an ongoing...
by russellhltn
Sat Jul 31, 2021 10:44 pm
Forum: Satellite
Topic: Dish Removal and streaming device question
Replies: 20
Views: 930

Re: Dish Removal and streaming device question

I have learned that, for a variety of reasons, there are no longer plans for the Church to provide receiving devices when the satellite systems are removed. On the flip side, about a month or so back, I got a request to take photos of the dish including any obstacles that might be an issue. I know ...
by russellhltn
Sat Jul 31, 2021 6:24 pm
Forum: Rich Media in Lessons and Training
Topic: New Meetinghouses with Mounted TV in RS/Primary rooms
Replies: 2
Views: 84

Re: New Meetinghouses with Mounted TV in RS/Primary rooms

an HDMI cable hanging down from behind the TV. I know you're looking for a long-term solution, but even in the short term I'd be sure to add a strain relief to that. I've got TVs mounted on carts that have had their HDMI port ripped out. Not sure how it happened, maybe someone tripped on the cable....

Go to advanced search