Tech Forum

russellhltn wrote:That's a discussion that needs to happen with the FM Group.

The problem is the printer is still under warranty. I called printer support and they said if the tech marks it as non-repairable, it will be replaced no questions asked. Unfortunately, the tech wants to prove his worth and fix it.

We have a B405 that a Xerox tech has now spent 10+ hours on over four trips to the building. Each time, he fixes an issue and causes a new one. The latest is that the scanner no longer works (and hence, we can't make copies). Has anyone had any luck getting a full on replacement printer? The amount ...

It is still in the store. Just searches don't work for some reason. Outside the store in Bing, search for: "LDS Tools Windows". The app inside the store should be a top link. While nice to have, still depressing that development is at end of life. The app will only be useful for so long.

Well, that was a awkward install. The download went well enough, but it took 3 tries just to get it started. It threw a system exception during the second attempt. I wonder if it got hidden due to complaints? Unfortunately, no. The Church has asked that the app be removed from the Windows Store (bo...

scgallafent wrote:I missed that the first time.

I'll get the process started first thing Tuesday. I can reproduce it with my unit, so you can skip calling the service center. We've got a reproducible test case.

Thanks for the report.

Great, thanks for the help!

Please contact the Global Service Center on Tuesday (Monday is a holiday) with details. With the recent changes in MLS and CDOL, there may be something that needs to be addressed. You can also print this report from Last and Clerk Resources. I will call on Tuesday. As I mentioned in the OP, the iss...

mfmohlma wrote:I've got conference next week and just noticed the same thing. Probably a result of the new calling database organization.

Well, glad that we're not alone. I might try a refresh of our data later today to see if that has any impact.

In both MLS and Leader and Clerk Resources when we attempt to generate the Officers Sustained report we are missing names in all youth presidencies. Each presidency is complete in MLS, but zero names populate the youth presidency positions when we generate the form. Any thoughts? Ward conference sta...

Bump.

jeffevannelson wrote:Ok everyone I believe to my knowledge this should be fixed it turned out it was a Caching issue.

Awesome. Confirmed it is fixed for our unit. Now if only we could get calendar item e-mails sending out again and get rid of the "ghost" picture waiting for approval in our directory.