The Church of Jesus Christ of Latter-day Saints

Option 1: Go to Settings > General > iPad Storage > Library. Tap "Offload App." Reinstall Library, open Settings, sign into your Church account, wait for the App to sync. If that fails try this, but be warned that if your Library app was not previously synced to your Church account, you mi...

searleml, are you still looking for a solution? If so, could you describe the problem in more detail?

Is it possible to have the gospel library app in Spanish and English at the same time? I like to study some things in Spanish while using other books in English. There are two ways you can do this in Gospel Library for iOS: 1) Create a new screen using the screens panel in Gospel Library (second bu...

Sometimes, DIY is actually easier...

I figure they're mostly all volunteers, so I make allowances and I'm grateful for what I get. That said, this forum is essential.

CaldwellZ wrote:...ask to be escalated to someone who's familiar with the Sophos uninstall process.

Didn’t know I could do that. Good idea.

Open Sophos and click on “About” and you’ll see which Sophos components are installed. I don’t think that it’s actually an issue of new vs. old versions, but just that one component failed to install on some of our computers for some unknown reason. The version in the FHC Application Finder would no...

Three of our four Sophos installations showed Intercept X as "Not installed." The FHC support person with whom I emailed about this issue told me that the three computers had an "incorrect" version of Sophos and that my options were either to just leave it alone, which probably w...

How to reinstall Sophos Antivirus on official FHC computers Warning: This procedure, if done incorrectly, can really mess up your computer. If you are not familiar with setting restore points, changing settings in services, and backing up and modifying values in the registry, you should probably hav...

There is a procedure for uninstalling Sophos when you don't have the password:

https://community.sophos.com/kb/en-us/124377

Then reinstall using the Sophos installer from here:

https://familysearch.org/remote/support.html

I'll post full instructions in a separate thread.

Just talked with someone at FHC support who told me that official FHC Windows 7 Enterprise installations will continue to be supported for another three years, to 2022, via their contract with Microsoft. So, no problem. I am so happy.