Search found 113 matches

by ulupoi
Fri Feb 28, 2020 2:09 am
Forum: iPhone/iPad Gospel Library
Topic: Supported iOS versions for Gospel Library
Replies: 25
Views: 4923

Re: Supported iOS versions for Gospel Library

Option 1: Go to Settings > General > iPad Storage > Library. Tap "Offload App." Reinstall Library, open Settings, sign into your Church account, wait for the App to sync. If that fails try this, but be warned that if your Library app was not previously synced to your Church account, you mi...
by ulupoi
Sun Feb 02, 2020 5:46 pm
Forum: iPhone/iPad Gospel Library
Topic: Supported iOS versions for Gospel Library
Replies: 25
Views: 4923

Re: Supported iOS versions for Gospel Library

searleml, are you still looking for a solution? If so, could you describe the problem in more detail?
by ulupoi
Sun Dec 29, 2019 2:58 pm
Forum: iPhone/iPad Gospel Library
Topic: How to download Gospel Library in Spanish
Replies: 14
Views: 11253

Re: How to download Gospel Library in Spanish

Is it possible to have the gospel library app in Spanish and English at the same time? I like to study some things in Spanish while using other books in English. There are two ways you can do this in Gospel Library for iOS: 1) Create a new screen using the screens panel in Gospel Library (second bu...
by ulupoi
Mon Dec 02, 2019 12:43 pm
Forum: Family History Centers
Topic: Sophos reinstallation on official FHC computers
Replies: 11
Views: 809

Re: Sophos reinstallation on official FHC computers

Sometimes, DIY is actually easier...

I figure they're mostly all volunteers, so I make allowances and I'm grateful for what I get. That said, this forum is essential.
by ulupoi
Mon Dec 02, 2019 12:12 pm
Forum: Family History Centers
Topic: Sophos reinstallation on official FHC computers
Replies: 11
Views: 809

Re: Sophos reinstallation on official FHC computers

CaldwellZ wrote:...ask to be escalated to someone who's familiar with the Sophos uninstall process.


Didn’t know I could do that. Good idea.
by ulupoi
Mon Dec 02, 2019 11:52 am
Forum: Family History Centers
Topic: Sophos reinstallation on official FHC computers
Replies: 11
Views: 809

Re: Sophos reinstallation on official FHC computers

Open Sophos and click on “About” and you’ll see which Sophos components are installed. I don’t think that it’s actually an issue of new vs. old versions, but just that one component failed to install on some of our computers for some unknown reason. The version in the FHC Application Finder would no...
by ulupoi
Wed Nov 27, 2019 7:45 pm
Forum: Family History Centers
Topic: Sophos reinstallation on official FHC computers
Replies: 11
Views: 809

Re: Sophos reinstallation on official FHC computers

Three of our four Sophos installations showed Intercept X as "Not installed." The FHC support person with whom I emailed about this issue told me that the three computers had an "incorrect" version of Sophos and that my options were either to just leave it alone, which probably w...
by ulupoi
Wed Nov 27, 2019 4:44 pm
Forum: Family History Centers
Topic: Sophos reinstallation on official FHC computers
Replies: 11
Views: 809

Sophos reinstallation on official FHC computers

How to reinstall Sophos Antivirus on official FHC computers Warning: This procedure, if done incorrectly, can really mess up your computer. If you are not familiar with setting restore points, changing settings in services, and backing up and modifying values in the registry, you should probably hav...
by ulupoi
Wed Nov 27, 2019 4:23 pm
Forum: Family History Centers
Topic: Limited FHC Technical Support
Replies: 6
Views: 1486

Re: Limited FHC Technical Support

There is a procedure for uninstalling Sophos when you don't have the password:

https://community.sophos.com/kb/en-us/124377

Then reinstall using the Sophos installer from here:

https://familysearch.org/remote/support.html

I'll post full instructions in a separate thread.
by ulupoi
Wed Nov 27, 2019 4:10 pm
Forum: Family History Centers
Topic: Upgrade PC from Win 7 to Win 10
Replies: 13
Views: 1313

Re: Upgrade PC from Win 7 to Win 10

Just talked with someone at FHC support who told me that official FHC Windows 7 Enterprise installations will continue to be supported for another three years, to 2022, via their contract with Microsoft. So, no problem. I am so happy.

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