Search found 34 matches

by marcfromm
Sun Jul 21, 2019 10:06 am
Forum: Clerk Computers
Topic: Sophos not updating
Replies: 2
Views: 644

Sophos not updating

Sophos has not updated in many months. Clicking on view updating log does not open any log. Thus no details can be provided other than it has not updated for a very long time. I've seen other posts about it but with no fixes.
by marcfromm
Sun May 26, 2019 12:13 pm
Forum: Membership Help
Topic: New member with under 8 child
Replies: 3
Views: 451

Re: New member with under 8 child

Thanks. Looks like both parents need to approve the record creation.
by marcfromm
Sun May 26, 2019 10:04 am
Forum: Membership Help
Topic: New member with under 8 child
Replies: 3
Views: 451

New member with under 8 child

A person was baptized with a child under the age of 8. The child shows up in the family, but not in the household thus the child does not show in the primary rolls. How do I get the under at child to show up in primary rolls?

Thanks
by marcfromm
Sun May 12, 2019 1:34 am
Forum: Membership Help
Topic: System keeps reporting duplicate record
Replies: 6
Views: 736

Re: System keeps reporting duplicate record

I was told by the "Quality Assurance Engineer, ICS" to ignore the duplicate message and just continue through. Doing so It then created the record.
by marcfromm
Mon May 06, 2019 7:46 am
Forum: Membership Help
Topic: System keeps reporting duplicate record
Replies: 6
Views: 736

Re: System keeps reporting duplicate record

The child does not appear under either parent tab. I know it wasn't created in another ward as the father and I attempted to create it after the child was blessed. Thanks
by marcfromm
Sun May 05, 2019 7:53 pm
Forum: Membership Help
Topic: System keeps reporting duplicate record
Replies: 6
Views: 736

Re: System keeps reporting duplicate record

deleted from household and only other spot it existed, in pending Create Records. Where else is it located to delete it? to my knowledge the record was never created since it was pending being created and I deleted it from pending.
by marcfromm
Sun May 05, 2019 4:37 pm
Forum: Membership Help
Topic: System keeps reporting duplicate record
Replies: 6
Views: 736

System keeps reporting duplicate record

We tried to add a new born child to a family. There was a mistake with the first entry so we deleted it from the head of household's list of family members and from the pending entry in Create Record. Now when we try to add the child with the same details the system keeps stating: Possible Duplicate...
by marcfromm
Wed Feb 20, 2019 2:18 pm
Forum: Membership Help
Topic: Prevent maiden name being used a middle name
Replies: 0
Views: 310

Prevent maiden name being used a middle name

A divorced sister in the ward is receiving correspondence from the church with her name as firstname maidenname marriagename, meaning her maiden name is being used as a middle name. She does not have a middle name and so contacted me to correct her record, thinking her record had a middle name enter...
by marcfromm
Mon Sep 17, 2018 8:17 am
Forum: Getting Started for New Clerks
Topic: Temple Recommend Book
Replies: 6
Views: 2488

Re: Temple Recommend Book

I got it figured out. You can order them online now, as stated above. thanks eblood66. Reference for future searchers on this topic: I noticed there was no limited use book (book 3) to order. I was told to search for item number 0949700 at store.lds.org but that returned no results. I found out that...
by marcfromm
Sun Sep 16, 2018 9:52 pm
Forum: Getting Started for New Clerks
Topic: Temple Recommend Book
Replies: 6
Views: 2488

Temple Recommend Book

No place at store.lds.org can I find a way to order a temple recommend book. How do I order these?
I found older posts stating I need to call GSC. With everything going digital, even mission calls, is this still the case? must I call the GSC?

thanks

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