The Church of Jesus Christ of Latter-day Saints

Sophos has not updated in many months. Clicking on view updating log does not open any log. Thus no details can be provided other than it has not updated for a very long time. I've seen other posts about it but with no fixes.

Thanks. Looks like both parents need to approve the record creation.

A person was baptized with a child under the age of 8. The child shows up in the family, but not in the household thus the child does not show in the primary rolls. How do I get the under at child to show up in primary rolls?

Thanks

I was told by the "Quality Assurance Engineer, ICS" to ignore the duplicate message and just continue through. Doing so It then created the record.

The child does not appear under either parent tab. I know it wasn't created in another ward as the father and I attempted to create it after the child was blessed. Thanks

deleted from household and only other spot it existed, in pending Create Records. Where else is it located to delete it? to my knowledge the record was never created since it was pending being created and I deleted it from pending.

We tried to add a new born child to a family. There was a mistake with the first entry so we deleted it from the head of household's list of family members and from the pending entry in Create Record. Now when we try to add the child with the same details the system keeps stating: Possible Duplicate...

A divorced sister in the ward is receiving correspondence from the church with her name as firstname maidenname marriagename, meaning her maiden name is being used as a middle name. She does not have a middle name and so contacted me to correct her record, thinking her record had a middle name enter...

I got it figured out. You can order them online now, as stated above. thanks eblood66. Reference for future searchers on this topic: I noticed there was no limited use book (book 3) to order. I was told to search for item number 0949700 at store.lds.org but that returned no results. I found out that...

No place at store.lds.org can I find a way to order a temple recommend book. How do I order these?
I found older posts stating I need to call GSC. With everything going digital, even mission calls, is this still the case? must I call the GSC?

thanks