Search found 16 matches

by jsfriedman
Tue Oct 01, 2019 7:38 pm
Forum: Family History Centers
Topic: Upgrade PC from Win 7 to Win 10
Replies: 13
Views: 1477

Re: Upgrade PC from Win 7 to Win 10 - Sophos

The Sophos of the familysearch.org/remote says its incompatible when I try to install it on a FHC Windows 10 computer. The version in the FHC Application Finder does install, but disappears as soon as it does an app upgrade (not definition upgrade). Looks like I will need to use Windows Defender unt...
by jsfriedman
Tue Oct 01, 2019 7:18 pm
Forum: Family History Centers
Topic: Deep Freeze questions
Replies: 6
Views: 3342

Re: Deep Freeze Still Available?

Another note: Found the DF license I had from 2014 - it is no longer valid.
by jsfriedman
Tue Oct 01, 2019 6:07 pm
Forum: Family History Centers
Topic: Deep Freeze questions
Replies: 6
Views: 3342

Deep Freeze Still Available?

DeepFreeze has disappeared from the FHC software portal. Anyone know where to get it plus the license?

Had to re-image one of my FHC computers. Installed my existing DF WS-Client but no license.
by jsfriedman
Sun Jun 23, 2019 4:30 pm
Forum: Leader and Clerk Resources
Topic: STS Now Unable to Access Email Addresses
Replies: 4
Views: 532

STS Now Unable to Access Email Addresses

Tried to get an email address for a member of the High Counselor over the FHC, but email have been removed from LDS Tools with this latest update. Was referred to Leader and Clerk Resources (LCR) to obtain emails, but received "Access Denied". It ends up that the "Assistant Stake Cler...
by jsfriedman
Tue Sep 25, 2018 6:32 pm
Forum: Family History Centers
Topic: Limited FHC Technical Support
Replies: 6
Views: 1577

Re: Limited FHC Technical Support

I am the stake technology specialist and need headquarters support because the Sophos install is not working on one of my FHC computers. Decided to reinstall because the update continually fails. I need the Sophos password to do a clean uninstall to start from scratch. I am using is a FHC version of...
by jsfriedman
Tue Sep 25, 2018 10:48 am
Forum: Family History Centers
Topic: Limited FHC Technical Support
Replies: 6
Views: 1577

Re: Limited FHC Technical Support

It has now been 2 weeks and still no call back or help. Still just get a recording. Is there anyone supporting our FHC computers?
by jsfriedman
Sun Sep 16, 2018 10:53 am
Forum: Family History Centers
Topic: Limited FHC Technical Support
Replies: 6
Views: 1577

Limited FHC Technical Support

There appears to be limited FHC technical support personnel available to resolve FHC technical issues. I was told FHC technical support is now provided exclusively by service missionaries. When you call in for FHC technical support you only have the option to leave a phone message - No immediate hel...
by jsfriedman
Sun Jul 20, 2014 12:05 pm
Forum: Reports and Forms
Topic: Unit Computer Audit?
Replies: 2
Views: 644

Unit Computer Audit?

Does a form or list of questions exist to perform a unit computer audit?
by jsfriedman
Sat Apr 05, 2014 1:36 pm
Forum: Clerk Computers
Topic: Support for Windows XP being discontinued
Replies: 68
Views: 16938

Re: Support for Windows XP being discontinued

Our MLS computers are 3.5 years old and are running XP. I asked our Facilities Manager for Windows 7 or 8 licenses. He replied not until he "gets direction from CHQ". It would be nice for an official statement of direction concerning support of XP and obtaining Windows 7 licenses not just ...
by jsfriedman
Tue Feb 28, 2012 6:52 pm
Forum: Meetinghouse Internet
Topic: Wireless Firewall
Replies: 17
Views: 1922

LDSaccess is now the Church standard SSID. Prior to the FM Group updating the wireless equipment in our buildings we used our own SSID, but when the FM Group installs the equipment it is standardized using LDSaccess. I have read that the STS should be allowed to change the passcode, but I haven't se...

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