Search found 19 matches

by jsfriedman
Wed Jan 27, 2021 2:16 pm
Forum: Family History Centers
Topic: New FHC Computer Setup Instructions
Replies: 4
Views: 1170

Re: New FHC Computer Setup Instructions

I just changed ldsmail.org to familyhistorymail.com and it worked.
by jsfriedman
Sun Jan 03, 2021 4:39 pm
Forum: Stake Conference with Remote Participants
Topic: Virtual Stake Conference with everyone at home
Replies: 25
Views: 1926

Re: Virtual Stake Conference - with 3 Lanuages

Our Stake Conference is upcoming (in 3 weeks). I have been working with the Church's ICS Broadcast Planning & Event Support group on the streaming and H/W setup. Our Stake has 3 languages, English, Spanish, & Cambodian. I initially discussed with ICS the streaming options. We decided on Zoom...
by jsfriedman
Thu Dec 24, 2020 6:04 pm
Forum: Non-Interactive Webcasting
Topic: Leave Wi-Fi on during broadcasts?
Replies: 17
Views: 721

Re: Leave Wi-Fi on during broadcasts?

I recently received information about a Hidden SSIS: Lehi. See below: Technology Manager Changes Two changes have recently been made to Technology Manager (TM; tm.ChurchofJesusChrist.org): New "Lehi" wireless network (SSID) "Central Network Log" tab Lehi Wireless Network (SSID) Y...
by jsfriedman
Tue Oct 01, 2019 7:38 pm
Forum: Family History Centers
Topic: Upgrade PC from Win 7 to Win 10
Replies: 13
Views: 1980

Re: Upgrade PC from Win 7 to Win 10 - Sophos

The Sophos of the familysearch.org/remote says its incompatible when I try to install it on a FHC Windows 10 computer. The version in the FHC Application Finder does install, but disappears as soon as it does an app upgrade (not definition upgrade). Looks like I will need to use Windows Defender unt...
by jsfriedman
Tue Oct 01, 2019 7:18 pm
Forum: Family History Centers
Topic: Deep Freeze questions
Replies: 6
Views: 3695

Re: Deep Freeze Still Available?

Another note: Found the DF license I had from 2014 - it is no longer valid.
by jsfriedman
Tue Oct 01, 2019 6:07 pm
Forum: Family History Centers
Topic: Deep Freeze questions
Replies: 6
Views: 3695

Deep Freeze Still Available?

DeepFreeze has disappeared from the FHC software portal. Anyone know where to get it plus the license?

Had to re-image one of my FHC computers. Installed my existing DF WS-Client but no license.
by jsfriedman
Sun Jun 23, 2019 4:30 pm
Forum: Leader and Clerk Resources
Topic: STS Now Unable to Access Email Addresses
Replies: 4
Views: 656

STS Now Unable to Access Email Addresses

Tried to get an email address for a member of the High Counselor over the FHC, but email have been removed from LDS Tools with this latest update. Was referred to Leader and Clerk Resources (LCR) to obtain emails, but received "Access Denied". It ends up that the "Assistant Stake Cler...
by jsfriedman
Tue Sep 25, 2018 6:32 pm
Forum: Family History Centers
Topic: Limited FHC Technical Support
Replies: 6
Views: 1856

Re: Limited FHC Technical Support

I am the stake technology specialist and need headquarters support because the Sophos install is not working on one of my FHC computers. Decided to reinstall because the update continually fails. I need the Sophos password to do a clean uninstall to start from scratch. I am using is a FHC version of...
by jsfriedman
Tue Sep 25, 2018 10:48 am
Forum: Family History Centers
Topic: Limited FHC Technical Support
Replies: 6
Views: 1856

Re: Limited FHC Technical Support

It has now been 2 weeks and still no call back or help. Still just get a recording. Is there anyone supporting our FHC computers?
by jsfriedman
Sun Sep 16, 2018 10:53 am
Forum: Family History Centers
Topic: Limited FHC Technical Support
Replies: 6
Views: 1856

Limited FHC Technical Support

There appears to be limited FHC technical support personnel available to resolve FHC technical issues. I was told FHC technical support is now provided exclusively by service missionaries. When you call in for FHC technical support you only have the option to leave a phone message - No immediate hel...

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