Tech Forum

Thank you for taking the time to respond to my question! My FS and Ancestry accounts are actually still linked. The problem is that somehow my LDS-Ancestry membership subscription was cancelled and no one seems to know how to reactive it. I have worked with both FS and Ancestry to try to find a solu...

Thank you for the reply, Russell! I did not change my name or email account. (Someone on Ancestry’s side cancelled my subscription inadvertently, perhaps.) Yesterday I tried setting it up again through that same link when I revoked access to Ancestry. It didn’t change the status of my subscription. ...

Hello! I have had a linked FamilySearch account for years and then one day I logged on to Ancestry.com and discovered my subscription changed from “LDS-Ancestry Membership” to “Registered Guest”. My Ancestry tree is still linked to FS. However, I can not access any of the membership features beyond ...

I updated to the newest version of Gospel Library & now it force quits every time. If I delete the ldssa folder as suggested in other posts, will I lose my notes & highlights? Thanks!