Tech Forum

Thank for the feedback and info! Glad everything's working again!

Can anyone else access the online clerk resources right now? I can access the main site but cant seem to get the leader and clerk resources to load.

If you are talking to Local Unit Support on the phone, and they can verify what the correct information is, many changes can be made immediately. Other changes may require research and will take longer. There's no simple answer -- it really does depend on the details of a particular change. Makes s...

Quick side-question: It probably depends on what exactly needs to be changed, but does anyone know about how long the Membership department takes on average to make changes?

You may still want to contact local unit support to check the record. Based on what you described, both records now show a previous marriage and then a second marriage to the same person. Done. Explained the situation and they have submitted the info to the Membership department to correct the hist...

I ended up just "terminating" the incorrect non-member marriages on both records and then adding a civil marriage with all the previous information on his official member record which of course reflected on hers as well. Then when they (hopefully) get sealed someday, the temple can add sea...

Thanks for the reply!

The marriage is listed on his (the convert)'s record but also as a nonmember marriage, which is strange because she is and was a member from the beginning.

We have a member that married someone who at first was a nonmember, and the marriage was entered as a nonmember spouse. But now that nonmember spouse has converted (yay :) ) and we have their member record in our ward now. How do I, as ward clerk, change the nonmember spouse entries into member spou...

Hi there! We have ward conference coming up and I wanted to download the Officers Sustained form (Im the ward clerk) and send it to the stake presidency so they could practice the names. But I can't download it, when I click download it says "network error." I've tried from the clerk compu...