Search found 9 matches

by alexkolson
Thu Jun 29, 2017 9:54 am
Forum: Leader and Clerk Resources
Topic: Can't login to lds.org/clerk?
Replies: 4
Views: 825

Re: Can't login to lds.org/clerk?

Thank for the feedback and info! Glad everything's working again!
by alexkolson
Wed Jun 28, 2017 5:40 am
Forum: Leader and Clerk Resources
Topic: Can't login to lds.org/clerk?
Replies: 4
Views: 825

Can't login to lds.org/clerk?

Can anyone else access the online clerk resources right now? I can access the main site but cant seem to get the leader and clerk resources to load.
by alexkolson
Wed Jan 25, 2017 2:14 am
Forum: MLS Support, Help, and Feedback
Topic: Converting nonmember spouse to member
Replies: 12
Views: 2138

Re: Converting nonmember spouse to member

If you are talking to Local Unit Support on the phone, and they can verify what the correct information is, many changes can be made immediately. Other changes may require research and will take longer. There's no simple answer -- it really does depend on the details of a particular change. Makes s...
by alexkolson
Tue Jan 24, 2017 11:14 am
Forum: MLS Support, Help, and Feedback
Topic: Converting nonmember spouse to member
Replies: 12
Views: 2138

Re: Converting nonmember spouse to member

Quick side-question: It probably depends on what exactly needs to be changed, but does anyone know about how long the Membership department takes on average to make changes?
by alexkolson
Tue Jan 24, 2017 11:09 am
Forum: MLS Support, Help, and Feedback
Topic: Converting nonmember spouse to member
Replies: 12
Views: 2138

Re: Converting nonmember spouse to member

You may still want to contact local unit support to check the record. Based on what you described, both records now show a previous marriage and then a second marriage to the same person. Done. Explained the situation and they have submitted the info to the Membership department to correct the hist...
by alexkolson
Tue Jan 24, 2017 9:38 am
Forum: MLS Support, Help, and Feedback
Topic: Converting nonmember spouse to member
Replies: 12
Views: 2138

Re: Converting nonmember spouse to member

I ended up just "terminating" the incorrect non-member marriages on both records and then adding a civil marriage with all the previous information on his official member record which of course reflected on hers as well. Then when they (hopefully) get sealed someday, the temple can add sea...
by alexkolson
Tue Jan 24, 2017 9:06 am
Forum: MLS Support, Help, and Feedback
Topic: Converting nonmember spouse to member
Replies: 12
Views: 2138

Re: Converting nonmember spouse to member

Thanks for the reply!

The marriage is listed on his (the convert)'s record but also as a nonmember marriage, which is strange because she is and was a member from the beginning.
by alexkolson
Tue Jan 24, 2017 7:59 am
Forum: MLS Support, Help, and Feedback
Topic: Converting nonmember spouse to member
Replies: 12
Views: 2138

Converting nonmember spouse to member

We have a member that married someone who at first was a nonmember, and the marriage was entered as a nonmember spouse. But now that nonmember spouse has converted (yay :) ) and we have their member record in our ward now. How do I, as ward clerk, change the nonmember spouse entries into member spou...
by alexkolson
Mon Jan 23, 2017 2:57 am
Forum: Reports and Forms
Topic: Officers Sustained Form won't download
Replies: 3
Views: 785

Officers Sustained Form won't download

Hi there! We have ward conference coming up and I wanted to download the Officers Sustained form (Im the ward clerk) and send it to the stake presidency so they could practice the names. But I can't download it, when I click download it says "network error." I've tried from the clerk compu...

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