The Church of Jesus Christ of Latter-day Saints

I haven't been able to use member tools on my Samsung Tab A tablet for over a month, despite numerous re-installs. Keep getting the same error message : "No biometric hardware found" I'm having the same problem with my ONN tablet (Android 10), which DOES have a device PIN (can't seem to n...

I've only really tested the Book of Mormon videos, trying to play them from their folder under Videos in my library. My Downloaded Media section is consistently empty, even immediately after an alleged download. I've tried multiple times, including doing an uninstall/reboot/reinstall cycle on the ta...

My Lenovo tablet using Android 7.0 will report that it has downloaded a video, but I cannot play back without being on WiFi (my tablet does not have cellular), and I still get the download icon when I go to start a video. I have verified that the GL app has storage permissions, I have plenty of stor...

Just wondering if anyone has any idea when study plans will be available on the Windows 10 app, and whether that will sync with the Android app.

On a fairly similar note, is there something I've missed in settings? I discovered my laptop's version of the app hadn't synced since October, and I had thought it was doing so automatically. It would help tremendously to have that automatically syncing, since I use this both on the laptop (Win10) a...

Well, duh. Not one of my more intelligent days. I had apparently thought the Windows version was automatically syncing, and it wasn't. I had to sign out, then back in. Did I miss something in my settings to get the Windows instance to sync automatically?

At home, I use the Gospel Library app on a Windows 10 HP laptop. For portability, I use an Android 7.0 Lenovo tablet. My highlights sync to both devices just fine, but bookmarks do not. Did I miss a setting, or is this just how it is?

I apparently didn't explain clearly. Sorry about that .

When I said "home screen" I was referring to the device's home screen. I get no further than that green with yellow note screen in the app itself.

I get the splash screen, then the home screen. iOS 9.3.5 (13G36), so far as I know the latest the device supports, using the App Store on the iPad to install (since iTunes no longer deigns to deal with apps).

I've tried the uninstall/reboot/uninstall approach, which didn't work. This is on an iPad 2.