Search found 11 matches

by markec
Thu Sep 06, 2018 9:08 am
Forum: Membership Help
Topic: Member Record disappered
Replies: 8
Views: 1315

Re: Member Record disappered

I just talked to the help line and discovered her record was changed to 'deceased'. Most likely someone with a similar name passed away and her record was mistakenly changed. Should be fixed in the next day or so.

Thanks,
Mark
by markec
Thu Sep 06, 2018 8:51 am
Forum: Membership Help
Topic: Member Record disappered
Replies: 8
Views: 1315

Re: Member Record disappered

I checked under the Members Moved Out Report and she doesn't show up on the list. She is still in our Ward and did not request her records be moved to another Ward. It's like her record just disappeared.
by markec
Wed Sep 05, 2018 6:30 pm
Forum: Membership Help
Topic: Member Record disappered
Replies: 8
Views: 1315

Member Record disappered

The membership record of a member of a ward has just disappeared. She is still in on Ward and we did not move her out. Please help.

Mark Castillo
Highland 35th Ward
Membership Clerk
by markec
Thu Oct 12, 2017 8:21 pm
Forum: Membership Help
Topic: Unable to move record out of the Ward
Replies: 3
Views: 550

Re: Unable to move record out of the Ward

Tried it again and still go an error message:

"Sorry, something went wrong loading the requested data. Try refreshing the page, or try again later."

Any other ideas?
by markec
Thu Oct 12, 2017 8:13 pm
Forum: Membership Help
Topic: How Do I move records to another address within the Ward?
Replies: 2
Views: 375

How Do I move records to another address within the Ward?

We have a family that has moved to another home within the ward boundaries.

How do I move their records to the new address?

Brother Castillo
by markec
Thu Oct 05, 2017 12:54 pm
Forum: Membership Help
Topic: Unable to move record out of the Ward
Replies: 3
Views: 550

Unable to move record out of the Ward

Hello, I'm unable to move a record out of the Ward. It is a divorced sister who recently moved to another address. There was a move restriction on this member which the Bishop has removed. When I try to move the record afterwards, I get an error message. The transaction accepted her new address. Her...
by markec
Sun Apr 23, 2017 9:43 am
Forum: Membership Help
Topic: How do you create a membership record for a convert baptism?
Replies: 9
Views: 1865

Re: How do you create a membership record for a convert baptism?

Thank you very much for the help!

It's a pretty awesome story...the convert married a sister who is a member and he took the discussions and was baptized. Very humble spirit and was definately ready for the gospel in his life. Thanks!
by markec
Mon Apr 17, 2017 7:31 pm
Forum: Membership Help
Topic: How do you create a membership record for a convert baptism?
Replies: 9
Views: 1865

How do you create a membership record for a convert baptism?

Hello, I'm the membership clerk in my ward, Highland 35th. We recently had a convert baptism and I would like to know how to create a membership record. I went to the create a record page and got as far as inputting name, birthday and place of birth. Next it said a duplicate record already exists an...
by markec
Sun Apr 02, 2017 1:48 pm
Forum: Getting Started for New Clerks
Topic: How do I change the last name of a member?
Replies: 6
Views: 2489

Re: How do I change the last name of a member?

I have talked to my Bishop about the name change.

Thanks for the tip!

Mark

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