The Church of Jesus Christ of Latter-day Saints

By "app" I believe you are referring to the Member Tools app on mobile devices, right? Try using the Ward Directory and Map app on the church website (accessed through a web browser). Sometimes one tool is more successful than another. Other thoughts: - If you are under 18, you may need to...

I submitted some more feedback on printing the directory in the new ward directory and maps. I received very quick response to my feedback and the person let me know that they are aware the directory print option is frustrating and that they are working on something new. As usual, we don't know when...

Please see this thread. I think it's the same problem you're experiencing:
https://tech.churchofjesuschrist.org/fo ... 67#p199367

They just started the A/V remodel in our stake center. I'll try to report back on what they ended up doing.

It seems to be working for me. Are you still having the issue?

I've found that the overall church search never found scriptures well, but the scripture search on the old scriptures was pretty good. I don't think the new scripture format has that and agree it's difficult. I notice your post was a while ago. Are you still having difficultly submitting Feedback? Y...

You mentioned they are out-of-unit members. Does that mean you added them as out-of-unit members to your ward in LCR? I haven't experimented with what that grants in terms of ward directory access and we don't have any out-of-unit members in our ward right now. If that doesn't grant access, then rus...

I suggest trying to upload it through the ward directory and map website to see if you are successful there or if you get a similar errors. Historically, there have been occasional problems with uploads, so it might clear up later, too.

Unfortunately, the new print feature on the new directory is not very good. Many people aren't happy with it. All I can recommend is that you use the feedback link and submit feedback (click on the question mark on the upper right, which opens a help panel on the left...then click on the Send Feedba...

Our stake center should be getting the A/V upgrade soon. It might even happen before October General Conference. I guess once we have a system I'll get answers about what they're doing. The stake president is trying to get some answers before it happens.