Tech Forum

Makes sense that it is a manual process that maybe one of the counselors might have entered the date of death. Why do their records not sync up with the genealogy website in order to do endowments for the dead?

When a member has deceased, does their records get updated with their date of death automatically or do we need to manually record this? There was one deceased member that I do not recall if anyone did ever manually enter their date of death to remove their records and was wondering if the city or s...

For the last two Sunday's the Finance Tithing Donation site has been down and we are not able to record our tithing donations. Has others been seeing this same issue recently and when and how often does this happen or when does it usually come up again to continue entering donations. This has caused...

Is this tech bug affecting new membership records from being displayed also? We recently had a new member baptism age >8 yrs old but I am still not seeing their records. It's possible the mission office has not created it yet but just wondering if this is affecting new membership records also.

Sunday Quorum and Organization Meetings. The count is the number attending the meeting in-person or by streaming, including visitors. Does YW/YM Mutual activities count towards the weekly attendance or is it only Sunday meetings? Or based on the handbook, is it any "meetings" during the w...

Any update if the auto move has been fixed or resolved? I had a Primary who turned 12 back on Jan. 2nd and has still not been automatically moved to Young Women. Or should we proceed with the manual move for now since we don't know how long tech support will resolve this?

A primary child is currently 11 years old and will be turning 12 this January of 2022. Why has their membership information not list them as Young Women organization when I thought the new guideline stated it was lowered to 11 years old. Will the system switch them to young women on or only after th...

We just recently are seeing a few members (children with records) whose baptism record information are missing and we are no longer able to see their baptism date and information. It was confirmed there previously but is now missing. Anyone else seeing baptism information missing for recent baptisms...

Currently it takes two users to approve the tithing donations online. Is there currently an enhancement feature to have the secondary approver log in their credentials while logged into the first approver's account that is entering the donations already? Similar to approving an expense where there a...

How do we reset or retrieve member online account information to retrieve their username and rest their password? We tried the online retrieval method but the member does not recall their prior phone number or email used for recovery. Also, we are not able to get a hold of global services during the...