Tech Forum

Currently it takes two users to approve the tithing donations online. Is there currently an enhancement feature to have the secondary approver log in their credentials while logged into the first approver's account that is entering the donations already? Similar to approving an expense where there a...

How do we reset or retrieve member online account information to retrieve their username and rest their password? We tried the online retrieval method but the member does not recall their prior phone number or email used for recovery. Also, we are not able to get a hold of global services during the...

How do we handle situations where a member has a record number but no baptism recorded who is 18+. Can that member request to remove their records from the church if they do not plan on being baptized in the near future?

Does the Primary Presidency have access to assign primary kids to a different classroom such as Sunbeam or CTR 4? Or is this reassignment done by the Clerk and is automatic based on age?

The sub-category will generally be removed automatically when the missionary has returned and when the balance has been 0 for a month or two. If there is a positive balance then you need to transfer the remaining amount to the top level Ward Missionary Fund category. If it's negative you need to ma...

Are we able to submit our updated signature cards online or do we still need to mail them to the address on the form? I see the button "update card" but then I don't see the option to upload even though in the instructions it says you can upload it online.

We have a returned missionary that is still being listed in the Ward Missionary Fund. How do we request to remove the returned missionary? Is it because they still have a balance and how do we transfer that balance so their name no longer is an option under the donations for Ward Missionary Fund?

Is the process now that all totals on the quarterly report are automatically being calculated from the weekly attendance and sacrament attendances online? When I checked, there was no option to update the numbers except the section at the bottom to mark 'yes' or 'no' if the members have a calling or...

What is the general guideline to mark a member in the weekly Class and Quorum attendance? Does this include mutual activities, quorum activities outside of the church, etc?

I noticed today that under the LCR Finance we are now able to enter donations instead of through MLS. Is this correct that we can submit tithing donations on LCR and not in MLS?