Search found 21 matches

by ryanmercer
Sun Jan 02, 2022 5:43 pm
Forum: Clerk Computers
Topic: Clerk computer password no longer working
Replies: 6
Views: 1748

Re: Clerk computer password no longer working

What name are you using for the login? If it's "Administrator" you may have a real problem. If you have to type the user name in, try adding .\ in front. For example ".\clerk". Trying to log in to the ward account, and typing in a user name isn't an option. We can either select ...
by ryanmercer
Sun Jan 02, 2022 10:33 am
Forum: Clerk Computers
Topic: Clerk computer password no longer working
Replies: 6
Views: 1748

Re: Clerk computer password no longer working

I'm the ward clerk, today our clerk computer will not accept the password. Our stake technology person and I have no idea how to regain access. I saw two similar threads in December but none seemed to have a resolution. Does anyone have ideas aside from contacting the help desk during the week? I'v...
by ryanmercer
Sun Jan 02, 2022 9:51 am
Forum: Clerk Computers
Topic: Clerk computer password no longer working
Replies: 6
Views: 1748

Clerk computer password no longer working

I'm the ward clerk, today our clerk computer will not accept the password. Our stake technology person and I have no idea how to regain access. I saw two similar threads in December but none seemed to have a resolution. Does anyone have ideas aside from contacting the help desk during the week? I've...
by ryanmercer
Tue Oct 19, 2021 6:07 pm
Forum: Clerk Computers
Topic: New Clerk PC hardware - 2021
Replies: 97
Views: 6407

Re: New Clerk PC hardware - 2021

As you have already seen, you will use the new computer box to recycle the old computer after you have wiped its drive. When you are ready to send back the old computer, the FM Group should email you a FedEx label to use. I usually wait a week or two before wiping the old drive in case the unit is ...
by ryanmercer
Tue Oct 19, 2021 2:38 pm
Forum: Clerk Computers
Topic: New Clerk PC hardware - 2021
Replies: 97
Views: 6407

Re: New Clerk PC hardware - 2021

Alright I've done some contacting and this is where I stand: - We have no stake technology specialist, the two on file have not had the roles for quite some time and a replacement has yet to be called. - The stake clerk has no technical knowledge, he was asked to arrange delivery of the units to eac...
by ryanmercer
Tue Oct 19, 2021 1:36 pm
Forum: Clerk Computers
Topic: New Clerk PC hardware - 2021
Replies: 97
Views: 6407

Re: New Clerk PC hardware - 2021

I need instructions on how to migrate everything though, I've been ward clerk for the better part of a year and don't even have an MLS account on our computer as our last clerk just went AWOL but fortunately, the finance clerk does and has been in his calling for over a decade. I have no idea what I...
by ryanmercer
Tue Oct 19, 2021 1:20 pm
Forum: Clerk Computers
Topic: New Clerk PC hardware - 2021
Replies: 97
Views: 6407

Re: New Clerk PC hardware - 2021

Is there any sort of instructions anywhere on how to migrate? Not that I remember seeing. But I have my own procedures. Does your stake not have a stake Technology Specialist? If they do they weren't involved with this. Edit: I just looked and we apparently have 2, one is in my ward which I do not ...
by ryanmercer
Tue Oct 19, 2021 12:59 pm
Forum: Clerk Computers
Topic: New Clerk PC hardware - 2021
Replies: 97
Views: 6407

Re: New Clerk PC hardware - 2021

So yeahhh I'm our ward clerk and we got a new computer with a new USB drive dropped off in the office sometime Saturday with absolutely zero instructions on what I'm supposed to do to migrate the old to the new. Interestingly they also said I should use the new box to ship back the old computer whic...
by ryanmercer
Mon Apr 05, 2021 1:52 pm
Forum: General Clerk Discussions
Topic: Is there a way for the clerk to look up contact info for leadership in neighboring stakes?
Replies: 5
Views: 545

Is there a way for the clerk to look up contact info for leadership in neighboring stakes?

We've had a death in our ward and the funeral is going to be in a neighboring stake. Our EQ president was trying to find the name/number of the EQ president in a ward that meets in their building to try and get help for setting up chairs. I can't see any way to look them up in LCR so I'm assuming I ...

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