The Church of Jesus Christ of Latter-day Saints

In three posts in a row (two of them deleted, one approved but with the content removed), personal information (an address) has been posted. Anyone else who comes to this topic/thread, please be aware that this is a _PUBLIC_ forum. Search engines, nonmembers, and anyone with internet access can read...

The method that is the most likely to get the problem solved the most quickly is for her to talk to her ward clerk. In the interim, some of the information in the topic/thread at the top of this (the 'Church Account') forum might be helpful: https://tech.churchofjesuschrist.org/forum/viewtopic.php?f...

I cannot open my account when I use my membership record number. I know the number is correct. I keep receiving an error message that says I have more than one account open. I have asked the Church help desk to cancel my 2 accounts that are open and replace these 2 accounts with a new account. The ...

All I have is a semi-educated guess, but (personally) I highly doubt it. The semi-educated part of the guess comes from a second-hand anecdote from an earlier stake I lived in. At stake conference, the stake leaders informed the visiting authority of the counts of temple visits by stake members duri...

If you are seeing this while using a web browser, is there any chance you have disabled cookies? If so, I think you'll probably have to enable them to get that to work.

Just to make sure everyone understands: This is a user-to-user mutual-help forum. It is _not_ an official help/support request channel. There's at best a fairly small chance anyone who has answers or can help will ever see this thread/topic. The best way to reliably get help/support is to go to the ...

Talk to your ward clerk. He can arrange to get the information corrected on the records.

It sounds like the advice in the post immediately before yours would probably be applicable for this case as well. Earlier today, the servers were having problems. This is just a guess, but perhaps trying too many times to reset the password might have caused the account to be locked. If I understan...

Most likely, just wait until the servers and related infrastructure start working again. When that will be, I have no idea. It appears that today there are problems with a lot of the Church online infrastructure. There have been several posts in various areas on the topic.

Do you have a copy of a recent magazine issue from that subscription? If so, there should be contact information inside the magazine, likely within the first few pages. If not, there should be some customer support contact information at the magazines section of the online store. I tried to get an e...