Tech Forum

After weeks of the run-around, the church IT support desk finally told me that they don't handle ward website type stuff. They said I need to call the MLS department. Wow.

Not to throw cold water on this issue, but it seems that there is some unrealistic optimism regarding the speed with which this issue might get fixed. It's an important issue, and I also hope that it will be addressed "soon". I have no personal knowledge of the Church's development proces...

I've called the help desk twice over the last week to follow up. The ticket number keeps getting passed around to different teams, and no one has even looked into it. Today they re-assigned the ticket number to "engineering" and told me to call back in a couple days. They at least acknowle...

This morning's e-mail was successful on the first attempt. :) I am concerned about reports of partial delivery of the e-mails. How can I determine this? Ask every member on the list if they receive the e-mails? Thanks, Dennis I called the church support desk yesterday and reported this problem dire...

Is anyone from the church IT actually looking into this problem? This is source of significant frustration to our ward, and it has obviously been a problem for numerous people. Can anyone from church IT confirm that this problem is being investigated? PLEASE! Who else do I need to call or contact to...

I agree with your analysis, except if the software that is supposed to initiate the e-mail never initiates said e-mail, then it is very likely that the failure is not being logged. I believe this is what is happening. I have not kept careful records, but to the best of my recollection whenever the ...

I disagree with that analysis. Ignoring complexities at the ends, there's only two mail servers - the sender and the receiver. The connection may be run though multiple routers, but emails do not "route" though the Internet like IP packets. An individual sending a email will contact their...

I took a quick look at the headers for the individual emailing system, and the broadcast. Since the individual mailer seems to be working for everyone perfectly, it is interesting to see the differences in the headers. Here is an individual email header: Delivered-To: doughywilson@gmail.com Received...

Has someone from the church's IT department given their mailing script a code review? I think that trying to diagnose the problem should at least start there.

If this is a spam issue out of the Church's control, why does 1 out of 6 actually go through? Why would a spam filter mark the same exact email as spam one time, but 6 times later, let it through?