Tech Forum

The problem has been solved by Gil L. at church headquarters! I wanted to follow up on this thread with the answer I received for others that might encounter a similar problem. This is what Gil L. mentioned, "So, all the member's that have a P.O box address listed on their statements and wants ...

I did check in the MLS finance area under donor records and the address displayed in there matched their correct property address. Hopefully someone with more access than me (support) can help me find this mysterious address and get it updated. I so appreciate all these ideas! Thank you both for off...

Yes, I verified the MRN on both the membership record and the tithing settlement statement and they matched for both the head of household and his wife. I also went through each individual member's record and verified the only address (residential and mailing) listed was the correct property address...

Yesterday I was sent a text message from a member stating that when she printed a copy of her 2018 tithing settlement statement from LDS.org she noticed the address listed on the statement had an incorrect PO Box address, and the website said to contact her Ward Clerk (me) to get it fixed. I logged ...