Search found 10 matches

by CaldwellZ
Mon Feb 24, 2020 11:53 am
Forum: Family History Centers
Topic: Windos 10 Activation Key
Replies: 7
Views: 437

Re: Windos 10 Activation Key

I just upgraded our 2 of our Windows 7 Pro computers to Windows 10 in our FHC. Both are asking for a Windows 10 Activation Key. I spoke with support once but what they had me do did not fix the issue and now they're not calling me back. Must be really busy. ANyone else run into this issue and have ...
by CaldwellZ
Mon Feb 24, 2020 11:42 am
Forum: Family History Centers
Topic: Windos 10 Activation Key
Replies: 7
Views: 437

Re: Windos 10 Activation Key

I have Dell optiplex 9030's, which were bought in the age of Windows 10.. and are very capable of running it (although slow, it would have been better if they had been smart an purchased SSD's) So you are telling me.... I can't upgrade to the free Windows 10 this should have been purchased with? Mo...
by CaldwellZ
Mon Dec 16, 2019 11:03 am
Forum: Family History
Topic: Supported Software
Replies: 3
Views: 408

Re: Supported Software

For what it's worth, though, IrfanView is a lot more powerful that the built-in Windows image viewer (especially if you install the plugins), and it does seem to be a popular choice as far as locally-installed software goes. It's true that FS won't support it, but that just means it's all on you if ...
by CaldwellZ
Mon Dec 16, 2019 10:52 am
Forum: Family History
Topic: My “LDS-Ancestry Membership” subscription changed to a “Registered Guest” subscription.
Replies: 5
Views: 394

Re: My “LDS-Ancestry Membership” subscription changed to a “Registered Guest” subscription.

I believe there's an article on this: https://familysearch.org/ask/productSupport#/What-is-the-best-way-to-contact-Ancestry-for-help-with-my-FamilySearch-account I've heard of these linkage things breaking before and it seems that it does ultimately have to be handled from the Ancestry side, but som...
by CaldwellZ
Mon Dec 16, 2019 10:31 am
Forum: Family History Centers
Topic: Sophos reinstallation on official FHC computers
Replies: 11
Views: 768

Re: Sophos reinstallation on official FHC computers

It's been eons since I've called support, but it used to be you had to do some serious arm-twisting to get escalated to an actual staff member. Try this script: I have done everything you asked me to do and the problem is not resolved. Who should I speak with next? Please connect me. I've been told...
by CaldwellZ
Mon Dec 02, 2019 11:27 am
Forum: Family History Centers
Topic: Sophos reinstallation on official FHC computers
Replies: 11
Views: 768

Re: Sophos reinstallation on official FHC computers

Maybe I should check the versions on my computers - just to make sure they're all the same and presumably current. It seems an easy way to tell is that the taskbar icon for the "old" version has a blue S and shield outline on a white background, while the "new" version (which sh...
by CaldwellZ
Mon Dec 02, 2019 10:54 am
Forum: Family History Centers
Topic: Limited FHC Technical Support
Replies: 6
Views: 1459

Re: Limited FHC Technical Support

jsfriedman wrote:When you call in for FHC technical support you only have the option to leave a phone message - No immediate help.


Seems they had a backlog at the time - but live people have been answering again for a while now :)
by CaldwellZ
Thu Oct 10, 2019 11:02 am
Forum: Family History Centers
Topic: Upgrade PC from Win 7 to Win 10
Replies: 13
Views: 1277

Re: Upgrade PC from Win 7 to Win 10 - Sophos

The Sophos of the familysearch.org/remote says its incompatible when I try to install it on a FHC Windows 10 computer. The version in the FHC Application Finder does install, but disappears as soon as it does an app upgrade (not definition upgrade). Looks like I will need to use Windows Defender un...
by CaldwellZ
Thu Oct 10, 2019 10:54 am
Forum: Family History Centers
Topic: Deep Freeze questions
Replies: 6
Views: 3213

Re: Deep Freeze questions

Deep Freeze is no longer licensed or distributed by FS - apparently because of some compatibility issues with Win10 (probably including the spontaneous boot-loop problem) and some other critical software. But if it was, it would have likely still been in the FHC App Finder. Hopefully they'll evaluat...
by CaldwellZ
Fri Sep 06, 2019 1:44 pm
Forum: Family History Centers
Topic: Upgrade PC from Win 7 to Win 10
Replies: 13
Views: 1277

Re: Upgrade PC from Win 7 to Win 10

It's as if they were under instruction to minimize the number of calls referred to the actual staff. It's probably not officially this way but it's more or less true. It seems there's not very many "actual staff" for FHC support and they don't man the phones, probably because most calls a...

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