Search found 27 matches

by dhollowell
Mon Mar 01, 2021 9:14 pm
Forum: iPhone/iPad Member Tools App
Topic: Sync and Login Issues
Replies: 35
Views: 2387

Re: Sync and Login Issues

Hello all, A member of our ward is unable to login to Member Tools. She enters her login ID and password and gets the following message: "Error. Sign-In Failed". I've had the member power down her iPhone 8, restart it, and she gets the same error message. Has anyone else had this issue, an...
by dhollowell
Sun Nov 08, 2020 4:27 pm
Forum: Membership Help
Topic: Age Removal From Records
Replies: 1
Views: 178

Age Removal From Records

Greetings all,

We have received a request from a member of our ward. This member would like their age removed from their record so that it is not available on Member Tools, even for leadership. Our membership clerk is stumped. :shock: How can we accommodate this member? :D
by dhollowell
Sat Dec 21, 2019 9:30 pm
Forum: Member Tools
Topic: Out of Ward Member
Replies: 7
Views: 521

Re: Out of Ward Member

Thank you, folks! You never disappoint. The sister attends our ward because she is divorced and she and her ex-husband live in the same ward. She's not comfortable attending the same ward as the him, and she once lived in our ward. So the Stake President gave her permission to attend here. If that r...
by dhollowell
Sat Dec 21, 2019 2:07 am
Forum: Member Tools
Topic: Out of Ward Member
Replies: 7
Views: 521

Out of Ward Member

Okay, Member Tools experts, help me out with this one. You folks are the best!! We have a sister who attends our ward with the Stake President's approval. Our membership clerk has twice added her into our database, and twice her record has been removed somehow after 2-3 weeks. She currently has a st...
by dhollowell
Fri Aug 30, 2019 12:15 am
Forum: Leader and Clerk Resources
Topic: "Send a Message" Function on LCR
Replies: 323
Views: 94923

Re: "Send a Message" Function on LCR

Did you try the shift-key + enter key instead of a just an enter? You will need to remove the enter first, so that everything is on one line and then do a shift-enter where you want the line break to be. Do a test and just send an email to just yourself to see what it looks like. Well, @chriswoodut...
by dhollowell
Wed Aug 28, 2019 10:58 pm
Forum: Leader and Clerk Resources
Topic: "Send a Message" Function on LCR
Replies: 323
Views: 94923

Re: "Send a Message" Function on LCR

@chriswoodut: I just sent a message to my ward. I signed the letter with my name and calling, and the blank line was between them. Any other thoughts on how I can remove it, or change the line spacing for the enter key to a single line?? Thanks!
by dhollowell
Wed Aug 28, 2019 10:52 pm
Forum: Leader and Clerk Resources
Topic: "Send a Message" Function on LCR
Replies: 323
Views: 94923

Re: "Send a Message" Function on LCR

I've noticed that extra line looks right when the email is received. Some editors will recognize a shift-key-enter to not add that extra space. Hoo boy, just a clear sign that I may type the messages but I don't read them after they're received. Once again, thanks for the assistance. This group kee...
by dhollowell
Tue Aug 27, 2019 1:56 am
Forum: Leader and Clerk Resources
Topic: "Send a Message" Function on LCR
Replies: 323
Views: 94923

Re: "Send a Message" Function on LCR

@scgallafent and @russellhltn, I had an opportunity to talk with the ward membership clerk on Sunday and he uncovered the reason why the sister who attends our ward but lives in another ward wasn't able to be sent emails from our ward. I never would have thought of this, so I'm REALLY glad I caught ...
by dhollowell
Fri Aug 23, 2019 12:23 am
Forum: Leader and Clerk Resources
Topic: "Send a Message" Function on LCR
Replies: 323
Views: 94923

Re: "Send a Message" Function on LCR

@scgallafent - I’ll take some screenshots from LDS Tools. It’ll clearly show that her email address is on her record in our ward, but the email icon (the envelope) isn’t displayed when I send an email through LCR. I’ll take care of tomorrow.
by dhollowell
Tue Aug 20, 2019 12:51 am
Forum: Leader and Clerk Resources
Topic: "Send a Message" Function on LCR
Replies: 323
Views: 94923

Re: "Send a Message" Function on LCR

@russellhltn, thank you. The sister was recently called to a position in Ward B and I suspect our clerk may have used the out-of-unit calling function. When I spoke with the sister yesterday she was quite surprised that her record was in Ward B, too. From your reply, if the sister wants to get email...

Go to advanced search