Tech Forum

Fully agreed, especially on not disenfranchising others. I'm considering this as an initial effort to get the first third scheduled as quickly and easily as possible, not as the final solution.

When there are large numbers of appointments to be done (e.g. tithing settlement), I'd like to start by sending out an email with a link where members can pick an appointment time. It would be preferred if members only see open spots, and can't see who has signed up in other spots (so I'd rather not...

Generally, an email address currently can be shared by multiple accounts up to a limit. There is another check that is happening that I think is what you are running against. It checks whether the combination of first name, last name, and email match another account. This is done to avoid a user cre...

I'm the executive secretary and working on encouraging/helping families to get their children registered for Seminary through the site myseminary.lds.org. About 2 weeks ago I looked at the site and found that several youth had suddenly become unregistered (the registered percentage went from 60% to ...

It's trying to tell you that one of the following is happening: The record number you are providing is incorrect The birthdate on your account does not match that of the member record, so you'll need to change your birthdate An account already exists using that member record number. You'll need to t...

When an account is created, the page typically takes the user to a page that is asking for a verification code. However, please check the page carefully. It may be that the page that is requesting a code is actually for email or SMS verification, and not the correct page for parental consent. I beli...

Is it a relatively new cell phone number? If so, it may have belonged to someone else who had it on their account...

I'm not seeing a way to upload my annotations (bookmarks, journal entries, links, etc). I can see a few use cases: 1. Something really bad happens and all my annotations are accidentally deleted. Fortunately I made a backup! Hooray! ...How do I upload it? 2. My mother passes away and everyone wants ...

Did your mother have an email address or SMS number associated with her account? If so, have you tried recovering her account with those?

If the incorrect value was saved to your account, you will need to have your ward clerk contact the GSC to get that corrected.