Search found 26 matches

by jerrobertson
Mon Sep 14, 2020 7:23 pm
Forum: General Clerk Discussions
Topic: Scheduling App
Replies: 3
Views: 398

Re: Scheduling App

Fully agreed, especially on not disenfranchising others. I'm considering this as an initial effort to get the first third scheduled as quickly and easily as possible, not as the final solution.
by jerrobertson
Sun Sep 13, 2020 10:06 pm
Forum: General Clerk Discussions
Topic: Scheduling App
Replies: 3
Views: 398

Scheduling App

When there are large numbers of appointments to be done (e.g. tithing settlement), I'd like to start by sending out an email with a link where members can pick an appointment time. It would be preferred if members only see open spots, and can't see who has signed up in other spots (so I'd rather not...
by jerrobertson
Tue Jan 28, 2020 8:51 am
Forum: Church Account
Topic: unable to change my new email address from my old
Replies: 4
Views: 549

Re: unable to change my new email address from my old

Generally, an email address currently can be shared by multiple accounts up to a limit. There is another check that is happening that I think is what you are running against. It checks whether the combination of first name, last name, and email match another account. This is done to avoid a user cre...
by jerrobertson
Mon Jun 10, 2019 8:36 am
Forum: Other Websites
Topic: Seminary Registration Problem
Replies: 0
Views: 428

Seminary Registration Problem

I'm the executive secretary and working on encouraging/helping families to get their children registered for Seminary through the site myseminary.lds.org. About 2 weeks ago I looked at the site and found that several youth had suddenly become unregistered (the registered percentage went from 60% to ...
by jerrobertson
Thu Sep 20, 2018 7:52 am
Forum: Church Account
Topic: Can't add MRN
Replies: 5
Views: 2919

Re: Can't add MRN

It's trying to tell you that one of the following is happening: The record number you are providing is incorrect The birthdate on your account does not match that of the member record, so you'll need to change your birthdate An account already exists using that member record number. You'll need to t...
by jerrobertson
Fri Aug 24, 2018 9:15 am
Forum: Church Account
Topic: Parental Consent Verification not working
Replies: 18
Views: 2375

Re: Parental Consent Verification not working

When an account is created, the page typically takes the user to a page that is asking for a verification code. However, please check the page carefully. It may be that the page that is requesting a code is actually for email or SMS verification, and not the correct page for parental consent. I beli...
by jerrobertson
Tue Jul 10, 2018 7:43 am
Forum: Church Account
Topic: Mobile Phone already assigned to another account
Replies: 3
Views: 416

Re: Mobile Phone already assigned to another account

Is it a relatively new cell phone number? If so, it may have belonged to someone else who had it on their account...
by jerrobertson
Mon Feb 12, 2018 11:17 am
Forum: Gospel Library
Topic: Feature Request: Upload previously downloaded annotations
Replies: 1
Views: 781

Feature Request: Upload previously downloaded annotations

I'm not seeing a way to upload my annotations (bookmarks, journal entries, links, etc). I can see a few use cases: 1. Something really bad happens and all my annotations are accidentally deleted. Fortunately I made a backup! Hooray! ...How do I upload it? 2. My mother passes away and everyone wants ...
by jerrobertson
Thu Nov 30, 2017 8:58 am
Forum: Church Account
Topic: Family History (Response urgently needed!!!!)
Replies: 3
Views: 545

Re: Family History (Response urgently needed!!!!)

Did your mother have an email address or SMS number associated with her account? If so, have you tried recovering her account with those?
by jerrobertson
Tue Oct 31, 2017 12:33 pm
Forum: Church Account
Topic: MRN
Replies: 1
Views: 369

Re: MRN

If the incorrect value was saved to your account, you will need to have your ward clerk contact the GSC to get that corrected.

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