Search found 17 matches

by cstaber
Mon Jun 07, 2021 10:39 am
Forum: Church Account
Topic: Not receiving all email notifications
Replies: 2
Views: 77

Re: Not receiving all email notifications

You can see/update your subscription preferences here:
https://account.churchofjesuschrist.org/subscriptions
by cstaber
Thu May 27, 2021 5:38 am
Forum: Church Account
Topic: accessing local directory
Replies: 2
Views: 156

Re: accessing local directory

This is where you can go to see if your membership information is correctly linked to your account: https://account.churchofjesuschrist.org/membership If you try to enter your information and you get the error that it exists, then you have a different account tied to your membership information. If ...
by cstaber
Tue May 04, 2021 9:51 am
Forum: Church Account
Topic: New Feature Announced: Children Accounts
Replies: 0
Views: 105

New Feature Announced: Children Accounts

A new feature on ChurchofJesusChrist.org makes it easier for Latter-day Saint parents to create and manage their children’s Church online accounts. The new children accounts management feature, which automatically appears in a parent’s Church account information, allows a parent to view the account...
by cstaber
Tue May 04, 2021 8:34 am
Forum: Church Account
Topic: Changed email address does not save ...
Replies: 6
Views: 242

Re: Changed email address does not save ...

I can't remember my previous user name or password, so I created new ones. What have I done wrong? You can also visit https://account.churchofjesuschrist.org/recovery and try entering your Email, Phone, or Church Membership Information. Each one will search and show you a list of all accounts that ...
by cstaber
Tue May 04, 2021 8:29 am
Forum: Church Account
Topic: Changed email address does not save ...
Replies: 6
Views: 242

Re: Changed email address does not save ...

In my account settings, I change the email address to one I just created. Clicking on the save button brings up an error message "A user with this account information already exists. If you need help recovering your account, please visit our Help Page.". Attempts with different email addr...
by cstaber
Mon Apr 19, 2021 10:04 am
Forum: Church Account
Topic: LDS Account Membership Record Numbers
Replies: 175
Views: 70672

Re: LDS Account Membership Record Numbers

Hi, ...Is there any way I can transfer my Membership Number to my account that I have access to? Thank you for your help We just released a new way to recover your account. If you'd be willing to try it, navigate to https://account.churchofjesuschrist.org/recovery and select the third option: "...
by cstaber
Mon Apr 19, 2021 9:47 am
Forum: Church Account
Topic: child account management
Replies: 9
Views: 308

Re: child account management

This feature is now available! If you sign in to your account and navigate to the Children Accounts page, you'll see a new button for each child that has an account: "Change Username" :)
by cstaber
Mon Apr 19, 2021 9:42 am
Forum: Church Account
Topic: Can't login, can't reset password
Replies: 6
Views: 1834

Re: Can't login, can't reset password

This won't be helpful. But I have tried to reset my password three times over the last 8 years, and it has been a nightmare every time. I never get the email sent when I select "need help logging in" and never get the code to my cell phone when it says it's going to. I wish somebody who w...
by cstaber
Mon Apr 19, 2021 9:38 am
Forum: Church Account
Topic: Unable to login to lds account
Replies: 8
Views: 655

Re: Unable to login to lds account

For the two clerks that posted in this thread - We just released a new way to recover your account. Have the member who owns the account navigate to https://account.churchofjesuschrist.org/recovery and select the third option: "Church Membership Information". It will then prompt them for t...
by cstaber
Thu Apr 08, 2021 1:34 pm
Forum: Church Account
Topic: child account management
Replies: 9
Views: 308

Re: child account management

Thanks for bringing this up! Because you asked and thought of it, we'll be adding the ability for parents to change their children's accounts usernames on that same page in the next release! :)

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