Search found 32 matches

by cstaber
Mon Apr 18, 2022 10:47 am
Forum: Church Account
Topic: My Account Info
Replies: 3
Views: 868

Re: My Account Info

Now I can't remove that number or change it. You should be able to visit the page below in Church Account and delete all of the text/numbers out of the Mobile Phone input box and hit Save. This will remove that number from your account. https://account.churchofjesuschrist.org/mobilePhone Thank you ...
by cstaber
Mon Apr 18, 2022 10:36 am
Forum: Church Account
Topic: Two Factor Authentication
Replies: 32
Views: 6393

Re: Two Factor Authentication

conniestauffer wrote: Thu Apr 14, 2022 8:10 am Is there a way to turn off "Two Factor Authentication"?
You can disable Two Factor Authentication by visiting this page in Church Account and unchecking "Opt in to Two-Step Verification" at the top:
https://account.churchofjesuschrist.org ... entication
by cstaber
Thu Feb 17, 2022 10:35 am
Forum: Church Account
Topic: Child account issue with Google Authenticator
Replies: 2
Views: 956

Re: Child account issue with Google Authenticator

As of today, parents can now disable Two-Step Verification for any of their children's accounts that have it enabled. If an account has it enabled, you should now see an additional button "Disable Two-Step Verification" on the "Children Accounts" page when signed in as their pare...
by cstaber
Wed Feb 16, 2022 11:30 am
Forum: Church Account
Topic: How do you get back a deleted account?
Replies: 3
Views: 867

Re: How do you get back a deleted account?

You could also potentially try recovering the account:
https://account.churchofjesuschrist.org/recovery

If it hasn't been too long, you may be able to self-recover there.
by cstaber
Wed Feb 16, 2022 11:25 am
Forum: Church Account
Topic: No password reset email: Account delete/reset?
Replies: 5
Views: 881

Re: No password reset email: Account delete/reset?

There was a bug in the Contact Support form that would sometimes not send what the user filled out. This should be resolved now - Please try submitting your request again. Thank you for letting us know! :)
by cstaber
Mon Jan 31, 2022 6:44 am
Forum: Church Account
Topic: Children Accounts
Replies: 9
Views: 1605

Re: Children Accounts

That does seem to be the case. If I go to the general sign-up screen using incognito, and input what should be a very unique user name, after a brief pause, I get "user name not available" and then immediately shifted to a "Church Account is experiencing technical difficulties" ...
by cstaber
Tue Jan 18, 2022 12:39 pm
Forum: Church Account
Topic: Children Accounts
Replies: 9
Views: 1605

Re: Children Accounts

When you try to create an account for a child, it checks to see if there is already an existing account based on the first name, last name, and email or sms you entered. If it finds a match to an existing account (maybe it was created at a youth activity, but never associated with their mrn/birthdat...
by cstaber
Mon Nov 08, 2021 12:48 pm
Forum: Church Account
Topic: Duplicate account won’t delete
Replies: 6
Views: 397

Re: Duplicate account won’t delete

Have you tried to sign in with the account you were trying to delete? I'm wondering if it actually deleted, but just didn't notify you/behave as it should have.
by cstaber
Fri Aug 06, 2021 6:31 am
Forum: Church Account
Topic: Delete LDS Account
Replies: 23
Views: 6954

Re: Delete LDS Account

This thread sure has lived a long time with lots of outdated information in it! RE: Deleting your own account - Today, you can delete your own account by going to https://account.churchofjesuschrist.org. If you're not a church employee, you'll see "Delete Account" at the bottom of the Pers...
by cstaber
Wed Aug 04, 2021 2:23 pm
Forum: Church Account
Topic: schedule temple appointment
Replies: 20
Views: 2682

Re: schedule temple appointment

There is a long-standing issue with church webpages and cookie build-up. We usually advise trying incognito mode, but using a different browser will work too. That's still a great place to always start! Unfortunately, this is a bug that isn't solved by the standard cache/cookies/incognito. I'm sure...

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