Search found 3 matches

by bparaha
Tue Aug 24, 2021 3:55 am
Forum: Church Account
Topic: Cannot recover LDS account
Replies: 18
Views: 6134

Re: Cannot recover LDS account

Hi the member definately had the LDS account before the Family Serach account. How would I merge the both as suggested?
by bparaha
Sun Aug 22, 2021 7:55 pm
Forum: Church Account
Topic: Cannot recover LDS account
Replies: 18
Views: 6134

Re: Cannot recover LDS account

Hi I am trying to help a member log onto LDS.org. However, he is unable to but his log-on details work on Family Search. He has tried resetting his account using email address, mobile phone, MRN, and DOB. However, it states the account matching DOB and MRN was not found. Please can you advise what w...
by bparaha
Sun Aug 22, 2021 3:14 am
Forum: Church Account
Topic: Cannot recover LDS account
Replies: 18
Views: 6134

Re: Cannot recover LDS account

I am trying to help a member in our ward. He can log onto Family Search but can not log onto LDS.org. He has tried to reset his password using his email address mobile phone number, DOB and MRN. However, an error comes up stating 'An account matching the MRN and Birth date you have entered was not f...

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