Search found 4 matches

by DiManley
Tue Aug 24, 2021 2:56 pm
Forum: Family History Centers
Topic: Bandwidth Limit Exceeded
Replies: 9
Views: 552

Re: Bandwidth Limit Exceeded

We are an authorized FHC and have a unit number. All our computers are using the FHC software and the network is connected to the firewall. All of our computers have the FHC Identification tool and application finder. Someone replied to my post on the community page that their center is having the s...
by DiManley
Tue Aug 24, 2021 2:14 pm
Forum: Family History Centers
Topic: Bandwidth Limit Exceeded
Replies: 9
Views: 552

Re: Bandwidth Limit Exceeded

Thank you for your reply. I have posted on the community page, but no response there either; other than someone posting that their center was having the same issue. We tried calling Center support, but they couldn't help. They tried to get a tech person to come online with us, but they wouldn't and ...
by DiManley
Tue Aug 24, 2021 1:33 pm
Forum: Family History Centers
Topic: Bandwidth Limit Exceeded
Replies: 9
Views: 552

Re: Bandwidth Limit Exceeded

The error message ends with "Thank you for using FamilySearch." So it appears the message is coming from FS. It is happening on any image we try to download; even US census. So this isn't an image exclusive to the limited view collections. Here is a copy and paste of the message: "Ban...
by DiManley
Tue Aug 24, 2021 1:17 pm
Forum: Family History Centers
Topic: Bandwidth Limit Exceeded
Replies: 9
Views: 552

Bandwidth Limit Exceeded

We have a patron trying to download an image that must be viewed at the FHC. We are able to bring up the image on screen; however, when he tries to download the image we are receiving a message that says "Bandwidth Limit Exceeded." The message goes on to say that our "data needs have ...

Go to advanced search