Search found 48 matches

by superdave98
Mon May 24, 2021 11:29 am
Forum: Family History Centers
Topic: FHC ERR_TUNNEL_CONNECTION_FAILED
Replies: 17
Views: 1234

Re: FHC ERR_TUNNEL_CONNECTION_FAILED

Yeah, I don't get why there is a difference. On the AT&T wireless being the cause, all I could figure is that they were filtering something. The machines at both centers were fully able to access ANY other resources on the Internet. I was extremely surprised when the second center started workin...
by superdave98
Mon May 24, 2021 10:01 am
Forum: Family History Centers
Topic: FHC ERR_TUNNEL_CONNECTION_FAILED
Replies: 17
Views: 1234

Re: FHC ERR_TUNNEL_CONNECTION_FAILED

I am happy to report that I have solved the problem in the two Family History Centers where it was happening. I am unhappy to report that the solution wasn't consistent. In one FHC, I replaced the network switch with the new Meraki switch provided by the church. It made zero difference. The problem ...
by superdave98
Tue May 18, 2021 8:00 am
Forum: Family History Centers
Topic: FHC ERR_TUNNEL_CONNECTION_FAILED
Replies: 17
Views: 1234

Re: FHC ERR_TUNNEL_CONNECTION_FAILED

I'm sorry to hear you're having the same issue Henrik. I need to call support again and see if they've come up with a solution. If I find it, I'll post information here so perhaps we can solve your issue as well.

Dave
by superdave98
Sat Apr 17, 2021 7:47 pm
Forum: Family History Centers
Topic: FHC ERR_TUNNEL_CONNECTION_FAILED
Replies: 17
Views: 1234

Re: FHC ERR_TUNNEL_CONNECTION_FAILED

Good suggestions Russell. We have 4. There are two listed in the CDOL at the top and two more listed below in the pays bills for section. The one closest to me is in the same city as the Stake Center and it’s listed at the top. I didn’t realize until today that Family History support was open on Sat...
by superdave98
Sat Apr 17, 2021 4:39 pm
Forum: Family History Centers
Topic: FHC ERR_TUNNEL_CONNECTION_FAILED
Replies: 17
Views: 1234

Re: FHC ERR_TUNNEL_CONNECTION_FAILED

Another quick update. I did actually just find a help item for this issue in the Family Search support website with the title 'Family history center getting the error: "The proxy server is refusing connections..."' So, I guess I'm not the only one. Unfortunately, their solution was to just...
by superdave98
Sat Apr 17, 2021 4:05 pm
Forum: Family History Centers
Topic: FHC ERR_TUNNEL_CONNECTION_FAILED
Replies: 17
Views: 1234

Re: FHC ERR_TUNNEL_CONNECTION_FAILED

So, the saga continues. When we last left our hero, he had received suggestions to replace the switch with the new Meraki switches and to re-image the computer. In further investigation, he found that the local FHC near his home also had the same issue. Since that building is 5 minutes away from his...
by superdave98
Thu Mar 25, 2021 8:58 am
Forum: Family History Centers
Topic: FHC ERR_TUNNEL_CONNECTION_FAILED
Replies: 17
Views: 1234

Re: FHC ERR_TUNNEL_CONNECTION_FAILED

Someone else mentioned that they had machines with similar issues and it was that the proxy server the church was using had changed and re-imaging the machines solved the issue. They were just reimaged last year, so I don't know if that's the solution, but a proxy server change would definitely expl...
by superdave98
Sun Mar 21, 2021 3:09 pm
Forum: Family History Centers
Topic: FHC ERR_TUNNEL_CONNECTION_FAILED
Replies: 17
Views: 1234

Re: FHC ERR_TUNNEL_CONNECTION_FAILED

I have other buildings where I haven't upgraded the switches yet and their FHCs can still access the premium sites. I'll give that a try though. Thanks.
by superdave98
Sun Mar 21, 2021 1:48 pm
Forum: Family History Centers
Topic: FHC ERR_TUNNEL_CONNECTION_FAILED
Replies: 17
Views: 1234

Re: FHC ERR_TUNNEL_CONNECTION_FAILED

Thanks for the response. I'm the STS. ;-) The filtering level is Managed, which as I understand is the most lenient. Yes, they're in the right 10.x.x.x IP address range. I haven't yet installed the Meraki switch at this location, so it's still on a non-managed switch plugged into the firewall. Dave
by superdave98
Sun Mar 21, 2021 7:56 am
Forum: Family History Centers
Topic: FHC ERR_TUNNEL_CONNECTION_FAILED
Replies: 17
Views: 1234

Re: FHC ERR_TUNNEL_CONNECTION_FAILED

Oh, and if I turn off the proxy, it does go to the premium websites, but of course without the proxy, you don't get in. I've checked the date/time and that the browser versions are the latest. It does it in every browser. I rebooted the firewall. It seems to me like it's most likely a firewall issue...

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