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by shanebankhead
Thu Jun 03, 2021 6:16 pm
Forum: Meetinghouse Internet
Topic: Usage statistics in TM?
Replies: 10
Views: 353

Re: Usage statistics in TM?

Actually, maybe it wasn't called "usage statistics". Thinking it was something else... But I know there was a place where you could see your connection history and graphs of latency & loss. That's what I'm looking for
by shanebankhead
Thu Jun 03, 2021 5:27 pm
Forum: Meetinghouse Internet
Topic: Usage statistics in TM?
Replies: 10
Views: 353

Usage statistics in TM?

I need a sanity check here. Technology Manager had an extremely helpful "usage statistics" feature. Now I can't find it anywhere in the TM console. Was this removed & I missed the announcement? Or was it moved somewhere where I can't find it? Or am I just going insane? Any help appreci...
by shanebankhead
Tue Dec 29, 2020 4:56 pm
Forum: Broadcasts and Conferences
Topic: Transfer Local Unit Zoom account to General Church account
Replies: 80
Views: 5758

Re: Transfer Local Unit Zoom account to General Church account

Quick update- Bart responded to my inquiry and was able to resolve the issue quickly. Just a glitch with the transfer process which incorrectly assigned the account as "basic" license. Thanks!

We'll proceed with setting up the other wards now.
by shanebankhead
Tue Dec 29, 2020 3:49 pm
Forum: Broadcasts and Conferences
Topic: Transfer Local Unit Zoom account to General Church account
Replies: 80
Views: 5758

Re: Transfer Local Unit Zoom account to General Church account

I used the Microsoft forms link sent out by Bart last week for 6 of the wards in my Stake. The first ward account transferred over perfectly. The second one transferred successfully, but now shows up as a basic account WITHOUT webinar capability. As a result, the existing webinar links are lost and ...
by shanebankhead
Tue Dec 08, 2020 11:50 pm
Forum: Broadcasts and Conferences
Topic: Transfer Local Unit Zoom account to General Church account
Replies: 80
Views: 5758

Re: Transfer Local Unit Zoom account to General Church account

This is fantastic! Thank you. Two questions: 1. It is unclear to me whether this is a true transfer/migration, or if it is just cancelling the old account and starting a new one. In other words, will account settings, scheduled meetings, etc. be retained, or will we need to set everything up again a...
by shanebankhead
Tue Dec 08, 2020 2:37 pm
Forum: Broadcasts and Conferences
Topic: Noise gate in chapel sound system sounds terrible over broadcasts
Replies: 9
Views: 640

Re: Noise gate in chapel sound system sounds terrible over broadcasts

OK, thanks for the feedback guys. I guess that answers my question and maybe I'm either being over-critical of the system performance, or our system just needs some adjustment. I was assuming since it is the same in at least two of our buildings, that it is a standard configuration for everyone. Als...
by shanebankhead
Sun Nov 22, 2020 9:17 pm
Forum: Broadcasts and Conferences
Topic: Noise gate in chapel sound system sounds terrible over broadcasts
Replies: 9
Views: 640

Re: Noise gate in chapel sound system sounds terrible over broadcasts

Actually, I am a professional audio engineer with a degree. So I suppose part of the problem is that I just don't know and have no control over what is happening "under the hood", so that frustrates me a bit. But I totally understand and respect the need to keep a closed system, so I'm not...
by shanebankhead
Sun Nov 22, 2020 8:43 pm
Forum: Broadcasts and Conferences
Topic: Fast internet upload speed test - but slow Teradek encode rate???
Replies: 14
Views: 824

Re: Fast internet upload speed test - but slow Teradek encode rate???

@CalS201 Thanks for the feedback. I will continue to test with all of this in mind. @russellhltn Your comment about overheating really caught my attention. We have 2 Teradeks, and both of them consistently run super hot. So I just figured this was normal for this device. We always prop it up so it g...
by shanebankhead
Sun Nov 22, 2020 1:01 pm
Forum: Broadcasts and Conferences
Topic: Fast internet upload speed test - but slow Teradek encode rate???
Replies: 14
Views: 824

Re: Fast internet upload speed test - but slow Teradek encode rate???

I think you're right about the webcast system doing some adjustments to conserve bandwidth. For instance, when I am broadcasting a black screen, the encode rate goes down to around 30Kbps, so there is definitely some content-related adjustment going on. However, in general, while broadcasting video,...
by shanebankhead
Sun Nov 22, 2020 12:17 pm
Forum: Broadcasts and Conferences
Topic: Noise gate in chapel sound system sounds terrible over broadcasts
Replies: 9
Views: 640

Noise gate in chapel sound system sounds terrible over broadcasts

For our sacrament broadcasts, we are pulling the audio feed directly from the chapel system. But the noise gate built into the chapel system frankly wreaks havoc on our musical numbers, as the audio cuts in and out during soft and dynamic passages. This has long been an annoyance of mine, but is gen...

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