Search found 10 matches

by russellh
Sat Jun 01, 2019 8:55 am
Forum: Member Tools
Topic: Lds tools won't let me sign in
Replies: 41
Views: 5605

Re: Lds tools won't let me sign in

I found out from support that version 3.5.3 is no longer supported for LDS Tools. I have a phone at iOS 10 and I am not willing to upgrade to iOS 12. So LDS Tools will no longer sync on my phone.
by russellh
Sun Mar 11, 2018 2:17 pm
Forum: Church Account
Topic: 500 Error when creating new account on phone
Replies: 1
Views: 251

500 Error when creating new account on phone

I was helping a Spanish speaker set up an LDS Account on their iPhone. When we clicked on the link, "Inscríbase para obtener una cuenta LDS Account", the site returned a 500 error. I received the error using both Safari and Chrome browser on the phone. When I tried on a computer, there was...
by russellh
Sun Aug 13, 2017 5:58 am
Forum: Leader and Clerk Resources
Topic: Sorry error on Leader and Clerk Web page
Replies: 2
Views: 376

Re: Sorry error on Leader and Clerk Web page

I was able to fix the issue by deleting all lds.org cookies. Strange that I had to do that.
by russellh
Sun Aug 13, 2017 4:12 am
Forum: Leader and Clerk Resources
Topic: Sorry error on Leader and Clerk Web page
Replies: 2
Views: 376

Sorry error on Leader and Clerk Web page

For the last two days, I have not been able to view Leader and Clerk Resources. I get this error: Sorry, an error occurred while processing this page. The server is currently unavailable because it is overloaded or down for maintenance. Generally, this is a temporary state. Please try again later. H...
by russellh
Wed Nov 18, 2015 12:56 pm
Forum: Leader and Clerk Resources
Topic: Can't access Missionary Progress Report?
Replies: 9
Views: 1080

Re: Can't access Missionary Progress Report?

This is a new error. I have been able to use the web page last week with no problem. I have also reported the issue in the Feedback link.
by russellh
Wed Nov 18, 2015 12:14 pm
Forum: Leader and Clerk Resources
Topic: Can't access Missionary Progress Report?
Replies: 9
Views: 1080

Progress Record stuck in an error loop

I am trying to access the Progress Record and the web page is stuck in an error loop. The web browser console error is, "TypeError: Cannot read property 'ordering' of undefined" when trying to sort something. The page never loads the report. Is anyone else seeing this error?
by russellh
Thu Jul 30, 2015 8:02 pm
Forum: Leader and Clerk Resources
Topic: Strange Chars in Progress Record
Replies: 2
Views: 399

Re: Strange Chars in Progress Record

The person is an investigator, so their name only shows up in the Progress Record. I found out the problem. I talked with the missionaries and they were adding in icons to peoples names for additional tracking. The icons look correct on the iPad, but the icons did not show up the same way on the web...
by russellh
Sat Jul 25, 2015 8:18 pm
Forum: Leader and Clerk Resources
Topic: Strange Chars in Progress Record
Replies: 2
Views: 399

Strange Chars in Progress Record

When I look at names in the Progress Record, I see something like this: ROGER�� (Note: I am posting the escaped values because I get an SQL error trying to Submit my topic when I post the real text.) Should these characters show up next to names?
by russellh
Sun Jul 20, 2014 6:14 pm
Forum: FamilySearch Indexing
Topic: Indexing program issues for Worldwide Indexing Event
Replies: 10
Views: 3869

Re: Indexing program issues for Worldwide Indexing Event

Thanks for the report that someone else is having an issue as well.
by russellh
Sun Jul 20, 2014 6:07 pm
Forum: FamilySearch Indexing
Topic: Indexing program issues for Worldwide Indexing Event
Replies: 10
Views: 3869

Indexing program issues for Worldwide Indexing Event

I have been trying to index a batch using the Indexing program, but the program has been very slow to load or gives mess error messages when I try and download a batch. Are the servers being overloaded for this event? I have never had a problem with the program in the past.

Russell Hunter

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