Tech Forum

It appears to be ... a problem on the CHQ side. The assumption is correct, and currently a message is posted in TM: "Network Outage Notice. The Church is currently experiencing a network outage which is affecting wireless AP's and firewalls. Please do not call the GSC at this time as engineers...

CHQ fixed the issue that prevented Cisco APs from accessing the wireless network controllers. Now most MH APs have reestablished controller connections.

The meetinghouse wireless networks are likely functional, but Technology Manager is reporting Cisco APs as "Disabled" if the APs cannot find a wireless network controller. Even though a controller "Not found" message is flashing in TM, the APs are likely allowing normal network c...

russellhltn wrote:That provides more information, but doesn't tell me why. It doesn't seem to be the same APs each time.

It's difficult to know exactly why. Local network issues such as network/ISP, latency, VPN, hardware, etc. may be factors, but usually the issue is temporary.

I've noticed - some APs drop off the list. Normally a wireless network controller (e.g., field-wlc-2.ldschurch.org) is listed next to each AP in TM. However, an AP may have a problem finding (or staying connected to) a controller. If an AP is not connected to a controller then the AP cannot be disa...

superdave98 wrote:... As the STS, I feel completely out of the loop on the firewall change.

Firewall replacement work is being coordinated by facilities managers. A summary of the Meetinghouse Firewall Replacement Project is included on mhtech.lds.org.

Mikerowaved wrote:Why do I have to log in ...?

TM is a stand-alone application that requires LDS Account user authentication. Firewall/AP activation is now done through TM, so whether TM will sometime support SSO is undertermined.

TM SEARCH FEATURE. For users holding specific technical positions (e.g., Global Service Center), the search feature is moved to the top of the TM screen on a PC (or in the Menu on a handheld device) in the latest TM release. In the past "Search" was located beneath the Firewalls and Satel...

The latest TM release includes a convenient Dashboard feature allowing users to see network status and access networks devices without searching. As mentioned, users may need to clear browser cache to see features of the new release.

Technology Manager (https://tm.lds.org) is being revised to support the activation and management of new network equipment (click HERE for summary). New TM feature descriptions are listed on mhtech.lds.org (Technology Manager Updates).