Search found 9 matches

by clbates
Fri Jun 24, 2016 7:40 pm
Forum: Church Account
Topic: ipad locked to LDS account
Replies: 10
Views: 4134

Re: ipad locked to LDS account

Our son returned from his mission but misplaced the instructions he was provided to "unlock" it. A reset does not work. We need a phone number or something to resolve this issue.
by clbates
Mon Oct 12, 2015 3:05 am
Forum: Church Account
Topic: "Session Timed Out" Setting up LDS Account
Replies: 6
Views: 1476

Re: "Session Timed Out" Setting up LDS Account

I think they may already be aware. The solution came from support.
by clbates
Thu Oct 08, 2015 8:42 pm
Forum: Church Account
Topic: "Session Timed Out" Setting up LDS Account
Replies: 6
Views: 1476

Re: "Session Timed Out" Setting up LDS Account

As noted, this happened on three different devices and different times (they attempted on their own before seeking help). I did contact support (though, I'm not aware of specialists specific to our area). The solution that worked was going to ldsaccount--classic.lds.org to setup their LDS Account.
by clbates
Tue Aug 25, 2015 7:53 pm
Forum: Church Account
Topic: "Session Timed Out" Setting up LDS Account
Replies: 6
Views: 1476

"Session Timed Out" Setting up LDS Account

I have been trying to help out a member of our ward setup their LDS Account. She has been getting a "Session Timed Out" message every time. We tried on three different devices (a PC (Windows 7), laptop (Windows 10) and a phone running Android) to do it and get the "Session Timed Out&q...
by clbates
Wed Aug 06, 2014 6:48 am
Forum: Rich Media in Lessons and Training
Topic: Downloading Video from LDS.org without download option
Replies: 8
Views: 3012

Re: Downloading Video from LDS.org without download option

Yes, several of the videos at the video gallery link are excerpts from full length addresses that are available for download. If one has the time, the full length video can be downloaded and cut or cued to the excerpt. Why the full length addresses are available for download and not the excerpts, I ...
by clbates
Tue Aug 05, 2014 6:03 pm
Forum: Rich Media in Lessons and Training
Topic: Downloading Video from LDS.org without download option
Replies: 8
Views: 3012

Re: Downloading Video from LDS.org without download option

I want to add this link to a Video Gallery full of videos without a download link. https://www.lds.org/service/teaching-the-gospel/video-gallery?lang=eng There has to be a permissible way to download these and use them without searching for each source and isolating the excerpt. We are being encoura...
by clbates
Tue Aug 05, 2014 5:39 pm
Forum: Rich Media in Lessons and Training
Topic: Downloading Video from LDS.org without download option
Replies: 8
Views: 3012

Re: Downloading Video from LDS.org without download option

Almost every video linked on the Your Call to Teach page is like this and does little good if it can't be used for teaching purposes. Most of these videos appear to be church produced and/or some type of conference address.
by clbates
Tue Aug 05, 2014 4:00 pm
Forum: Rich Media in Lessons and Training
Topic: Downloading Video from LDS.org without download option
Replies: 8
Views: 3012

Downloading Video from LDS.org without download option

How do you download a video off of LDS.org that doesn't have the download option when loading? The following is a link to a page with a video that we want to download for viewing in a Sunday School Teaching No Great Call class: https://www.lds.org/service/teaching-the-gospel/your-call-to-teach/gospe...
by clbates
Tue Aug 05, 2014 3:54 pm
Forum: Rich Media in Lessons and Training
Topic: Playing a Video Presentation in Class
Replies: 6
Views: 2612

Re: Playing a Video Presentation in Class

I have had better luck with DVD/Blu-Ray players with USB ports. Our ward does not have any but I bring mine from home and it is quite simple to use. None of our TVs can play videos directly from the USB ports.

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