Tech Forum

I'm sure someone has encountered this before, but I am not sure how to create a record for a child with these circumstances: The child is 9 years old. He is autistic. He was never blessed. I do not have the name of his father. The father is an ex-spouse who is not a member. The mother has remarried ...

Thank you. Funny how you can't see the forest for the trees when you're trying to figure something out. I had him recover the account with the MRN and everything is good to go.

We have a member who has an LDS.org account. He can log in with his username and password. But in the Membership Profile it does not list his membership number. When we try to add the number we get a message saying it is incorrect or is already in use. I can't seem to connect him with his membership...

Thanks. That worked.

When I tried that it said they are already assigned to the household. Both he and his wife are together with their kids in the same household. I just need to make him the head of the household instead of her.

I have a situation in the ward where an previously excommunicated member was re-baptized and a new record was created for his membership. However, even though the membership lists him and his wife as married to each other they are separate households; he has an entry under her name and she under her...

Thank you. I changed it and that seems to have fixed the problem.

I'm not sure if I'm posting to the correct forum, but I found an error in the LDS Tools Directory. We have a member whose last name is Fisher. In the Tools Directory he is listed as last name White. I have been unable to find a way to change this or to track down the reason for the error. In MLS his...